Customer Service Agent
Försäljn. Och Bokföringskontor / Butikssäljarjobb / Sigtuna
2019-01-11
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hela Sverige You are the first point of contact and your main focus is to identify customer needs, advice, inform and serve the clients, proposing solutions primarily via e-mail and telephone. Building a valuable commercial relationship you make quotes and negotiate the best possible solution, based on customer needs, the size of shipment and available space on the route. Contract Customers make their regular bookings via you, but you also actively hunt the market for ad-hoc business.
• Enhancing customer satisfaction and increasing revenues
• Building relationships with frontline staff of clients
• Providing information regarding to AFKL Cargo products and services
• Offering and selling AFKL Cargo products and services
• Taking and managing bookings; monitoring air cargo shipments
• Managing irregularities and handling dissatisfied clients
• Performing various after-sales and administrative tasks, incl. reporting, maintaining customer data, collecting market information and (support in) correcting invoices
• Participating in customer meetings and representing AFKL Cargo during events
Experience within the air cargo business, freight forwarding industry or logistics, as well as knowledge of airfreight processes and procedures are considered very useful. However, if you have no specific knowledge available, this can be trained. Fluent in Swedish and English is mandatory (Finish is an advantage). Moreover, you have:
• Background within service
• Great IT skills and able to quickly learn and work with tools/systems ranging from Microsoft Office modules to specific AFKL Cargo tools
• Strong economic sense and good math skills
• Understanding of air cargo loading capacities (e.g. volume vs. weight)
Eagerness is key in this position and you provide excellent service to our customers.
We expect our new colleague to be:
• Excellent communicator, both verbal and written
• Positive, passionate and outgoing
• Customer focused creative and forward thinking.
• A good problem solver and decision maker
• Commercially orientated with a strong business sense and able to build and maintain relationships
• Adaptable to changes and able to work under pressure and tight deadline
Air France-KLM-Martinair Cargo is the dedicated air cargo business of the AIR FRANCE KLM Group and the world's biggest non-integrator operator, generating a combined turnover of over EUR2.5 billion. Our mission is to be our customer's preferred carrier, by being close to the customer, bringing value-for-money to the customer, providing easy access to our offer, and being agile and always offering a solution. Historically, Air France Cargo, KLM Cargo and Martinair Cargo have always been at the forefront of transporting and handling a variety of cargo. Building on this experience, Air France-KLM-Martinair Cargo offers a wide range of air transport services in the market, providing seamless connections throughout the world, with more than 250 destinations in 116 countries. Within the Nordic, Air France-KLM-Martinair Cargo is a top three player in the airfreight industry. Please also visit
www.afklcargo.comVaraktighet, arbetstid
6 månaders provanställning/tillsvidare
Publiceringsdatum2019-01-11Så ansöker duSista dag att ansöka är 2019-01-20
KontaktHelena Lindström
helena.lindstrom@klmcargo.com 08-50659801
FöretagFÖRSÄLJN. OCH BOKFÖRINGSKONTOR
AdressFÖRSÄLJN. OCH BOKFÖRINGSKONTOR
Raisiogatan 1-27
19530 Märsta
KontorsadressRaisiogatan 1-27
Jobbnummer 4550594
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