Customer Satisfaction Specialist

Volvo Car Corporation(Prd) / Marknadsföringsjobb / Göteborg
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Do you have passion for customers and cars? Do you get motivated from making and creating business and want to be involved in developing one of the strongest brands in a time of change? Then the job as the Customer Satisfaction Specialist at Volvo Car Sweden is something for you.

At Volvo Car Sweden, you are part of a dedicated team with the mission to develop Volvo's strong position among Swedish car buyers. As a national sales company, we are responsible for the marketing, sales and distribution of Volvo cars, accessories, spare parts and services on the Swedish market including over 200 Volvo dealers and workshops. Here, you will work in a challenging business environment with excellent opportunities to grow as a professional. If you want to reach your personal goals together with other people, Volvo Car Sweden is the place for you to prosper.

As Customer Satisfaction Specialist, you will be part of a highly driven team that drives and develops the Customer Satisfaction within Volvo Car Sweden. With knowledge of our brand, our customers and the customer journey, you will create a progressive and successful Customer Satisfaction journey with the goal to reach 100% satisfied customers through our dealers and our retail channels that will improve Volvo 's market and brand leading position even further.

The team consist of 4 employees and you will report to the Customer Satisfaction Manager.

Main responsibilities
* Develop and drive successful processes and structures that drives customer satisfaction at our dealers and retail channels throughout the customer journey
* Analyse Customer data and work with Customer Insights
* Cross-functional work with the Customer Journey
* Integrated online and offline customer experiences
* Implement strategic projects/processes at our dealers
* Create awareness of current and future trends in the customer satisfaction area

Required qualifications
* Successful experience of Customer Experiences and true passion for customers
* Great in business understanding
* High analytical skills
* Fluent in Swedish and English, oral and written

Who are we looking for?

We are looking for a person who's truly dedicated to customers and service excellence. Somebody who can see and analyse the important details that leads to our strategic goal - 100% satisfied Customers. You can see and create an overall picture, handle different stakeholders. You are highly communicative and driven. You are used to drive cross collaborations and engage people to reach common goals. You are proactive, structured and goal oriented. You are a team player, outgoing and prestige less and have great ability to establish strong relationships. We are positive to see applicants from other businesses.

Please apply as soon as possible but no later than December 4th 2017. For information about the position please contact Cecilia Björk Bang-Melchior, Customer Satisfaction Manager, cecilia.bang-melchior@volvocars.com or Kristina Rylén, HR Manager, kristina.rylen@volvocars.com. If you have questions regarding the recruitment process, please contact Lovisa Mankert, Experienced Recruiter, lovisa.mankert@volvocars.com.

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About Volvo Car Group

The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand" by simplifying people's lives. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.

Varaktighet, arbetstid
FULLTIME PERMANENT

Publiceringsdatum
2017-11-17

Ersättning
SALARY

Så ansöker du
Sista dag att ansöka är 2017-12-04
Ange följande referens när du ansöker: 4069
Klicka på denna länk för att göra din ansökan

Kontakt
Lovisa Mankert

Företag
Volvo Car Corporation(Prd)

Adress
Volvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
41878 Gothenburg

Kontorsadress
VAK building, Assar Gabrielssons väg

Jobbnummer
3808492

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