Customer Researcher
Scandinavian Airlines System Denmark -Norway-Swe / Marknadsföringsjobb / Solna
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hela Sverige Welcome to SAS and the Customer Analytics team!
We are a part of SAS Commercial and we are responsible for analyzing our customers' needs and behavior, always curious about understanding the "why"-questions related to our customers. We enjoy crunching data as much as working with insights and research, and we love to translate our work into actionable business recommendations.
As a Customer Researcher at SAS you will;
Be a partner to stakeholders to support business development
Project lead research initiatives from start to end. This includes initial scoping, create and send out surveys, compile answers, create reports and scenario analysis on for example cost saving, increased revenue, better customer value
Challenge status quo
Deliver actionable insights
Be a dynamic and highly professional member of the Customer Analytics team
To be successful, we believe you should have:
Relevant university degree within Statistics, Economics, Finance, Engineering, Psychology, Human Computer Interaction, Social Science
Extensive experience from working with diverse research methods, statistical modelling and data analysis with strong customer-facing consultative expertise
Knowledge and experience with decision making research and choice modelling (e.g., conjoint analysis, MaxDiff analysis, concept testing, building market simulators)
Relevant experience from working with customer insight projects in different industries such as e-commerce, retail, hospitality and travel
Proven track record of working with customer research studies independently from scoping, hypothesis generation, scripting to data manipulation and presentation
Experience with survey scripting tools such as Confirmit and Questback
Experience from data preparation, analysis and modelling in SAS, STATA, SPSS, R, Sawtooth software or similar
Experience with Business Intelligence flows and Customer Experience tracking, preferably in PowerBi and SQL
Other of Importance
This is a full-time position based in our head office in Stockholm.
If your experience, skills and ambitions are right for this role please apply as soon as possible, but no later than 27th of March 2023.
Selection and interviews will be conducted on an ongoing basis and the position may be filled before last application date.
For more information about the position please contact Daniel Nilsson, Head of Customer Analytics, at
daniel.nilsson@sas.se.
This is how we make your journey at SAS matter
Purposeful: We are heading into a future where change is never-ending, and the need to rethink and rebuild is too. A future of conscious thoughts and sustainable innovation. A future we make possible. We fly because the world is moving, and it needs our help to stay in motion
Flexible: Office, Home, Norway, Copenhagen - wherever you are, Scandinavia is your home and flexibility is at our core
Adventurous: We grow by making the world smaller. Discounted airline tickets providing you, your family and friends possibility to travel the world at great prices.
Personal: Ingenuity and creativity are central to our work, We offer an opportunity to work on many challenges and initiatives
Innovative: The restless pulse of our world offers endless possibilities to develop new customer solutions and new avenues for personal and professional growth. Working at SAS means contributing to and benefiting from a fast-paced, dynamic environment and playing a leading role by transforming aviation
Ownership: Opportunity of bringing initiatives from ideas into end-point delivery
Together we move Scandinavia: We foster a culture shaped by shared values, open minds, individual accountability and mutual support
Så ansöker du Sista dag att ansöka är 2023-03-27
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scandinavian Airlines System Denmark -Norway-Swe Frösundaviks Allé 1 (
visa karta)
169 70 SOLNA
Arbetsplats Huvudkontor
Jobbnummer 7540431
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