Customer Operations Representative - Stockholm
Covidien AB / Kontorsjobb / Solna
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hela Sverige Danish, Finnish or Norwegian speaking Customer Operations Representative - Stockholm, Sweden
As a Customer Operations Representative you?ll be primarily responsible for providing optimal customer care support by efficiently and effectively processing internal and external queries and other support services as necessary, both verbally and written. The majority of workload will involve data-inputting where the work needs to be understandable and accurate with high attention to detail in a fast pace environment
In return, we will provide you with world-class training, frequent development opportunities, rewarding benefits and the opportunity to work in a varied, challenging role with a large scope for demonstrating your independence, innovation and your talent.
About Covidien
Covidien is a leading global healthcare products company that creates innovative medical solutions for better patient outcomes and delivers value through clinical leadership and excellence. Covidien manufactures, distributes and services a diverse range of industry-leading product lines in three segments: Medical Devices, Pharmaceuticals and Medical Supplies. With 2012 revenue of $11.9 billion, Covidien has 43,000 employees worldwide in 70 countries, and its products are sold in over 140 countries. Whatever your specialty or ambitions, you can make a difference at Covidien - both in the lives of others and your career.
We are an equal opportunity employer.
Principle accountabilities
• As a Customer Operations Representative you will be the local point of contact for issues raised by Customer Services in Dublin
• Be the local point of contact regarding issues raised by the Sales & Marketing team
• Responsible for the creation of general offer documents based on sales requests and in line with pre-approved pricing structures. Handling any exceptions including gathering of approvals and create new customer accounts where applicable
• Be responsible for all activities related to Tenders including following local legislation, preparing and submitting documents, coordinating activities with other departments and reporting on tender activities
• Investigate customer claims for overcharging on invoiced price and approve/reject as appropriate
Skills & Qualifications
Minimum requirements:
• As a Customer Operations Representative it is a must to have experience within a similar role and/or customer operations environment
• Experience working with a computerised order management system
• Danish, Finnish or Norwegian and English language skills to business standard
• Living in or willing to relocate to Stockholm, Sweden
Preferred requirements:
• As a Customer Operations Representative it is preferred that you have experience of working with an English speaking client/customer group
Other skills:
• Knowledge of Excel
• Excellent Customer Focus
• Team player
• Priority setting and problem solving skills
Publiceringsdatum2013-01-04Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön + rörlig lön
Så ansöker duSista dag att ansöka är 2013-03-01
Ange följande referens när du ansöker: 2012007447
Ansökan kan skickas till e-postadress:
linus.ljungblom@covidien.comFöretagCovidien AB
AdressCovidien AB
BOX 54
17174 SOLNA
KontorsadressHemvärnsgatan 9, Solna Strand
SOLNA
Övriga kontaktuppgifterTelefonnummer: 08-58560500
Faxnummer: 08-58560506
E-postadress:
cecilia.bjorkman@covidien.com Jobbnummer 1429542
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