Customer Operations Manager (121075)
Ericsson AB / Datajobb / Stockholm
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Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer?s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.
Responsibilities & Tasks
Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events
Manage project finance: ensure financial system monitoring
Develop the business: participate to contract preparation & to pre-sales meeting
Develop the CPM discipline: simplify processes, methods & tools with innovative ideas
Position Qualifications
Core Competences:
Leadership skills
Consultative skills
Financial understanding
Business understanding
Sales & business development skills
Customer insight
Negotiation & argumentation skills
Project management skills
Problem solving
Presentation & communication skills
Entrepreneurial & Commercial Thinking
Persuading & Influencing
Analyzing
Leading & Supervising
Relating & Networking
Delivering Results & Meeting Customer Expectations
Planning & Organizing
Preferred Qualifications & Experience Requirements:
PMI certifications
Project Sales Process
Contract management
3rd pp suppliers management experience
Please apply via the following link:
https://performancemanager12.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=121075&company=Ericsson&username=&st=3D13BC1F99A6BE2661ACCB8E92F19D1779EC8535Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-03-14ErsättningFast månads- vecko- eller timlön
FöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Kista
Jobbnummer 2722859
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