Customer & Cargo Coordinators - Ocean Operations
Wallenius Wilhelmsen Ocean As, Filial Sverige / Administratörsjobb / Stockholm
2026-05-07
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hela Sverige Co-ordinating cargo in order to fulfil contractual commitments and maximize customer satisfaction whilst contributing towards best tonnage utilization with optimal cargo mix and voyage results
* Ensuring customer satisfaction and commitments are met and work is carried out according to our defined processes and procedures. The position will report to the Manager of Customer & Customer Coordination. The role is on local terms and is subject to eligibility to work in Sweden. Our working language is English.
Key Responsibilites
· Cargo Coordination
* Develop and manage cargo allocation plans in alignment with capacity management
* Identify potential space challenges and pro-actively provide solutions
* Follow up on space availability, deliveries and waitlisted cargo
* Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations
* Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions
* Monitor volume levels and provide input on optimal routing and port rotation across the trade.
* Guide vessel scheduling based on customer requirements
* Ability to foresee, identify, and initiate actions to support higher earnings
Customer Coordination
* Act as a primary point of contact for customers on general enquiries and service follow-up.
• Create, update and manage bookings and related shipping information in relevant systems.
• Keep customers informed of booking status, shipping requirements and relevant service updates.
• Record, respond to and follow up on customer feedback and complaints.
• Monitor customer KPIs and support corrective actions where needed.
• Support the maintenance of customer agreements, rate sheets and related master data where this sits within local CCC scope
Så ansöker du Klicka på denna länk för att göra din ansökan Jobbnummer 9897149