Customer & Cargo Coordinators - Ocean Operations
Wallenius Wilhelmsen Ocean As, Filial Sverige / Administratörsjobb / Stockholm
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hela Sverige Co-ordinating cargo in order to fulfil contractual commitments and maximize customer satisfaction whilst contributing towards best tonnage utilization with optimal cargo mix and voyage results
* Ensuring customer satisfaction and commitments are met and work is carried out according to our defined processes and procedures. The position will report to the Manager of Customer & Customer Coordination. The role is on local terms and is subject to eligibility to work in Sweden. Our working language is English.
Key Responsibilites
· Cargo Coordination
* Develop and manage cargo allocation plans in alignment with capacity management
* Identify potential space challenges and pro-actively provide solutions
* Follow up on space availability, deliveries and waitlisted cargo
* Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations
* Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions
* Monitor volume levels and provide input on optimal routing and port rotation across the trade.
* Guide vessel scheduling based on customer requirements
* Ability to foresee, identify, and initiate actions to support higher earnings
Customer Coordination
* Act as a primary point of contact for customers on general enquiries and service follow-up.
• Create, update and manage bookings and related shipping information in relevant systems.
• Keep customers informed of booking status, shipping requirements and relevant service updates.
• Record, respond to and follow up on customer feedback and complaints.
• Monitor customer KPIs and support corrective actions where needed.
• Support the maintenance of customer agreements, rate sheets and related master data where this sits within local CCC scope
Så ansöker du Sista dag att ansöka är 2026-05-17
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Customer & Cargo Coordinators".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Wallenius Wilhelmsen Ocean As, Filial Sverige (org.nr 516402-7806)
Arbetsplats Stockholm Office
Jobbnummer 9897149
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