Customer Network Support Engineer (248184)
Ericsson AB / Datajobb / Stockholm
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We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients. You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies.
As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support.
Responsibilities:
The Customer Network Support Engineer is responsible for:
Customer request handling
Developing and maintaining relationships
Identifying new business opportunities
Key Qualifications:
Market insight
Financial acumen and skills
Ericsson portfolio knowledge preferred
Service Delivery process, models and strategy
Change and improvement management skills
Consultative selling skills
Negotiation and argumentation skills
Additional Requirements:
PROPS-C, or similar
Why is Ericsson a great place to work?
Ericsson enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson's investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions - and our customers - are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers.
Publiceringsdatum2018-06-29Så ansöker duSista dag att ansöka är 2018-07-13
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 4231294
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