Customer Marketing Manager
Netigate AB / Organisationsutvecklarjobb / Stockholm
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hela Sverige Your mission is to build a community of fanatic brand advocates. You will delight and engage customers, as well as build stronger relationships with customers through engaging marketing campaigns.
Netigate is the leading European provider of cloud-based services for online surveys that are primarily used for voice of customer, employee performance and market research. At Netigate we'll help our customer understand the people that matter - their customers, employees and consumers. We work with over 2,500 of the world's leading brands to enable them to discover and share new insights quickly, easily and securely. Netigate's culture is casual and high-energy. We are passionate about our product and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world.
This position directly benefits sales and marketing teams by increasing customer advocacy (including referrals, testimonials, references, etc.), identifying cross-sell and upsell opportunities, and increasing loyalty and retention.
What will you do?
• Develop a customer lifecycle campaign program and work with marketing operations to implement
• Build and execute customer marketing strategy and renewal, referral, cross-sell, upsell and community programs.
• Lead and manage customer engagement, communication, and customer community programs, such as in-person/webinars, workshops, onboarding and ongoing nurture campaigns
• Find and cultivate customer advocates and content for references, referrals, reviews, case studies, webinars, websites, blogs, presentations, press releases, events
• Manage a library of up-to-date customer success stories
• Accelerate profitable growth by designing sales enablement program that utilizes customer marketing assets to drive sales leads, brand awareness, demand, loyalty, and to close bigger deals faster
• Create customer marketing collateral to support sales, product marketing, client success, public relations, content
• Manage quarterly and annual customer satisfaction surveys to drive change throughout the organization
• Create special marketing content for account management/customer success to help at-risk customers with training
• Target happy customers for upsell, cross-sell, and advocacy opportunities
• Provide product feedback given by advocates to the Product Management team
• 3-5 years of experience in a customer success and/or marketing, sales
• Fluent in Swedish and English or German and English
• Excellent communication, writing, and storytelling skills
• Ability to multi-task and work on several projects, often under tight timelines, while consistently delivering results
• Strong cross-functional stakeholder communication and engagement skills
• Outstanding customer relationship-building skills
• Strong program development and management capabilities
• Flexible, can-do attitude
• Is this you? Please contact us or send in your application directly.
Netigate (Net= Internet, Igate=Investigate) is the leading European provider of cloud-based services for online surveys that are primarily used for voice of customer, employee performance and market research.
We help organisations gain valuable insights, make better business decisions and improve processes.
Our clients range from small organisations to global companies in all industries, including many leading companies around the world such as Electrolux, Ericsson, Vodafone, E.ON and Schenker Deutschland AG.
Publiceringsdatum2017-10-25Så ansöker duSista dag att ansöka är 2017-11-24
Klicka på denna länk för att göra din ansökanFöretagNetigate AB
AdressNetigate AB
Lästmakargatan 20
11144 Stockholm
KontorsadressLästmakargatan 20
Jobbnummer 3767826
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