Customer Insight Project Manager - Viaplay
Viaplay / Marknadsföringsjobb / Stockholm
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THE POSITION
We are looking for a Customer Insight Project Manager to join Viaplay's Customer Experience team. One of our strongest focus at Viaplay is to create great customer experiences and an enabler for that is to integrate customer insights in everything we do. As a Customer Insight Project Manager you will consequently play an important role in understanding customer needs, behavior and preferences and be the go-to person when it comes to the Voice of the Customer.
THE CHALLENGE AHEAD
• Ownership of Viaplay's NPS-program, including monthly analyses and reports, share and discuss the feedback in stakeholder meetings, develop customer feedback loops etc.
• Evaluate and prioritize actions based on customer insights and lead or participate in initiatives for improvements based on feedback
• Build and execute ongoing or re-occuring surveys, report and share conclusions on results periodically
• Evaluate insight gaps and lead the process for gaining new insight. This through working closely with other stakeholders, creating new customer surveys, arranging qualitative research etc.
• Coordinate insight initiatives with other stakeholders, such as Analytics & Data Science, Customer Service, Commercial, Content, UX etc.
• Share customer insights with all employees at Viaplay
WHAT WE ARE LOOKING FOR
We are looking for someone with passion for analytics and a curiosity to understand customer needs and preferences. We think you are a self-motivated, problem solving and number oriented person who love to work in Excel and similar tools. You have excellent analytical skills, a great attention to details and is structured and efficient in your way of working. We also think that you like to share insights and have good communication skills.
• At least 3 years of experience from data analysis or market research
• Experience in leading and executing both quantitative and qualitative research projects
• Experience from working with NPS
• Post-secondary education
• Strong Swedish and English skills.
• Understanding of databases and interest in working with customer insight data
BONUS QUALIFICATIONS
• Experience from digital businesses
• Experience from working with online survey tools
• Interest in movies and series and/or Sports
• Project management experience
WE WANT TO HEAR FROM YOU
We can offer you a customer oriented and analytical position within a growing organisation at the forefront of the digital media industry. You will be working in a creative and inspiring environment with a 'start-up feel' and the business know-how and financial backbone of the NENT family. We feel our culture is modern with a relaxed atmosphere here at Ringvägen 52 where we want everyone to feel at home and we hope that you will too. If this feels like your kind of challenge, please apply and attach your CV and cover letter. We don't accept applications through email. If you have any other questions please contact our Recruiter, Axel Olsson,
axel.olsson@nentgroup.com NORDIC ENTERTAINMENT GROUP (NENT GROUP) is committed to equality and diversity and we welcome applications from all qualified individuals regardless of race, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you.
Nordic Entertainment Group AB (publ.) (NENT Group) is the Nordic region's leading entertainment provider. We entertain millions of people every day with our streaming services, TV channels and radio stations, and our production companies create content that is experienced around the world. We make life more entertaining by telling stories, touching lives and expanding worlds - from live sports, movies and series to music and original shows. Headquartered in Stockholm, NENT Group is listed on Nasdaq Stockholm ('NENT A' and 'NENT B').
Varaktighet, arbetstid
Heltid Ej specificerat
Publiceringsdatum2019-04-04ErsättningFixed salary.
Så ansöker duSista dag att ansöka är 2019-06-03
Klicka på denna länk för att göra din ansökanKontaktAxel Olsson
FöretagViaplay
AdressViaplay
Ringvägen 52
10462 Stockholm
KontorsadressRingvägen 52
Jobbnummer 4711064
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