Customer Experience Manager
Seco Tools AB / Chefsjobb / Fagersta
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hela Sverige Right now, at Seco Tools, we're looking for a Customer Experience Manager with both business and financial acumen to join us at the Brand and Communication department - we offer you the chance to make your mark on the work we do on a global scale, and an excellent opportunity to develop within the field!
About the job
In this role, you bridge the gap between our customers and business. You own the customer journey and coordinate between functions to ensure a consistent experience across all media and that touchpoints are in alignment with the Seco brand position. You're accountable for developing the vision and execution plan to meet the future needs of our customers. You set priorities for the customer experience and work with functions and cross-functionally to resolve issues and ensure that each touchpoint across the customer journey is engaging and efficient.
Further responsibilities include:
Driving the digital CX functionality strategy to ensure the internal digital business tools support the company in delivering an exceptional customer experience.
Coordinating and leading a cross-functional Customer Experience Council.
Developing and cultivating customer-centric practices across Seco to bring the customer's voice into daily practice and decision-making throughout the company.
Maintaining a regular cadence of reporting for enterprise visibility, transparency, and progress towards CX targets and objectives.
Serving as customer expert within Seco globally, through deep understanding and capability across core CX tools, such as Voice of Customer surveys, customer observations, behavioral and sentiment data analyses.
This role can be navigated at one of our offices in Europe, specifically in Sweden, England, France, Germany or Italy.
Your profile
We're looking for someone with a university degree in business administration or marketing as well as extensive experience in journey mapping, development of customer experience strategies, and implementation of continuous improvement initiatives. Accompanied with your degree, you have preferably a background in communications. You have organizational and project management skills of higher merit, with the ability to manage projects, budgets and plans as well as to lead and deliver cross-functional initiatives in a matrix environment with a wide range of people at all levels. Considering this, you're efficient in both written and verbal English.
You're a true collaborator at heart with strong verbal and written communication skills, which include presenting, relaying and communicating information for executive-level audiences in a flexible and understanding way. You're result-oriented, resilient, and able to work independently in a fast-paced, primarily virtual environment. This also means that you're efficient in change management and fostering great collaborative relationships.
Our Seco culture
Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it's also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products further.
Application
Send your application as soon as possible but no later than August 20, 2023. Read more about us and apply at secotools.com (Job ID: R0055712).
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
Curious to know more about this position? Contact your future manager:
Per-Lennart Berg, VP Corporate Communication, +46 (0)223 403 20
Union contacts - Sweden
Monica Andersson, Unionen, +46 (0)76 136 78 29
Mijana Miskovic, Akademikerföreningen, +46 (0)70 984 97 37
Benny Christiansen, Ledarna, +46 (0)70 523 50 60
For more information about the recruitment process, please contact HR Services at
hrservices.nordic@sandvik.com.
Recruitment Specialist
Hanna Thomas
At Seco Tools we develop and offer advanced products & solutions that make metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees through shared values: Passion for our customers, Family Spirit, Personal commitment. Seco Tools has a presence in more than 75 countries and employs about 4000 people.
Så ansöker du Sista dag att ansöka är 2023-08-20
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Seco Tools AB (org.nr 556071-1060)
Björnbacksvägen 10 (
visa karta)
737 30 FAGERSTA
Arbetsplats Hk
Jobbnummer 7998153
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