Customer Engagement & Loyalty Analyst
Ikea AB / Marknadsföringsjobb / Helsingborg
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hela Sverige WHO YOU ARE
Hej, I am Louise the new Customer Engagement & Loyalty Manager at IKEA Retail Sweden. I am looking for you who likes to work with data analytics, statistical modelling and to monitor, follow up and recommend actions based on results.
You have deep knowledge of data and statistical analysis. Knowledge of customer behavior in relation to loyalty programs and CRM as well as of performance marketing measures is an advantage as well as experience setting KPIs and following up on them.
You have strong interpersonal skills with the ability to build trustful relationships.
YOUR RESPONSIBILITIES
In the role as Country Customer Engagement & Loyalty Analyst, you are responsible of providing customer analytics and insights. Together with the team we will define offerings to attract, retain and engage different customer segments, based on the findings. Aiming to increase overall customer lifetime value.
You will collaborate with our global CRM Hub on data/analytics and performance of all customer engagement activities and deriving local insights.
We see it as an advantage that you have previous experience working with SQL and Google cloud.
TOGETHER AS A TEAM
You will be part of the Customer Engagement & Loyalty team within Marketing. We are a team that are passionate about people, business, IKEA's purpose and continuously improving the customer experience. Further, we are all motivated by increasing customer value and customer satisfaction by applying a customer first mindset. If you feel the same and want to improve the customer experience through using insights, we look forward to meeting you.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have job specific questions, please contact me at
louise.wihlborg@ikea.com. If you have technical issues or questions regarding how to apply, please contact
hrscse@ikea.com.
We welcome your application!
Publiceringsdatum2020-01-24Så ansöker duSista dag att ansöka är 2020-02-03
Klicka på denna länk för att göra din ansökanAdressIKEA AB
Marknadsvägen 2
26036 ÖDÅKRA-VÄLA
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ikea AB (org.nr 556809-9963)
Marknadsvägen 2 (
visa karta)
260 36 ÖDÅKRA-VÄLA
Arbetsplats Ikea Svenska Försäljnings AB
Jobbnummer 5059634
Observera att sista ansökningsdag har passerat.