Customer Data Manager
Lynk & Co International AB / Datajobb / Göteborg
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hela Sverige This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.
Customer communication is a group within our customer engagement department. Our primary objective is to support information transparency and accessibility. We are a key stakeholder in providing actionable customer insights to business owners and development teams at Lynk & Co. As well as support our customer-facing staff with the ability to communicate efficiently and tailored to customers via various channels.
Customer Data Manager
You will drive improvements in our data landscape and secure a customer 360. The focus will be to ensure that our Customer Engagement organization has the data availability and quality to communicate accurately and inform our customers.
You can be based in our office in Gothenburg or Amsterdam.
What you'll do
• Make it simple to identify, cleanse and enrich customer data into a single profile
• Make it simple to find the contact points a customer has had with us (shopping cart, customer service, communities, car deliveries, club visits....)
• Make it easy to get insights into information related to a single profile as well as per market and take action on it (order history, case history, responses to communication initiatives...)
• Identify the key data points needed to build the relevant content for the agent desktop and customer 360
• Support in gaining and maintaining the data quality for the critical customer data points to support the agent desktop and customer 360
• Streamline data collection and analysis procedures to ensure fast access to metrics
• Review data for inconsistencies or anomalies that could skew analytical results
• Make recommendations for software, hardware, and data storage upgrades\
• Stakeholder management
What you bring
• Proven experience in supporting and implementing complex data management systems and maintaining high-standard data security practices
• Knowledge in Excel and data visualization and analytics tools, ex. Power BI
• The ability to decipher and organize large amounts of data and analytical skills
In addition, knowledge of relevant programming languages, database systems and big data tools is essential in succeeding in the role.
What we offer
• Be part of a global and diverse team, with teammates from over 26 countries and an equal gender split
• Be part of fun work culture with a high team spirit. People really enjoy their teams and get along well with their teammates.
• Be part of creating something new that has never been done before. The pace is fast and it is never boring!
• Get the best of both worlds: a start-up atmosphere with the support of an established organization
• Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact
Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work.
Working for Lynk & Co
We're not into a strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.
Sounds good? Well, then we want to hear from you.
Our recruitment process
We work with a competence-based framework. You apply by submitting your LinkedIn profile or CV written in English and answering a few questions.
Our selection will primarily look at acquired competencies and skills.
To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.
We look forward to receiving your application as soon as possible, but latest 20th of June. We will do an ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.
If you have any questions about the recruitment process, please reach out to Mira Kantola, vie
mira.kantola@lynkco.comTo learn more about us, check out our (
https://www.lynkco.com/en/) and follow us on (
https://www.linkedin.com/company/lynkco/) and Facebook (
https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (
https://hello.lynkco.com/)LI-Hybrid
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-05-30ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2022-06-20
Klicka på denna länk för att göra din ansökanFöretagLYNK & CO International AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Lynk & Co International AB (org.nr 559151-8161),
https://www.lynkco.com Arbetsplats Lynk & Co
Kontakt Mira Kantola
mira.kantola@lynkco.com Jobbnummer 6694296
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