Customer Data Analyst - Quality & Launch at Vehicle Tophat
Volvo Personvagnar AB / Datajobb / Göteborg
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
Vehicle Tophat Quality & Launch team is a shared service and stakeholder to the development teams on Product Stream Vehicle Tophat within R&D and we are now looking for a Data Analyst.
About us
The responsibilities of Quality & Launch are to strengthen the deliveries, with focus on quality assurance and launch of Vehicle Tophat products and functions, also manage quality issues from end customers. The team consists of employees situated in Gothenburg and in our plants worldwide.
What you'll do
Are you passionate about understanding human and customer behaviors? Would you like to further enhance the usage of customer and vehicle data when designing our future products?
Vehicle Tophat Quality & Launch team is adding a role as Customer Data Analyst to the team. The position is located at Volvo Cars Headquarters in Gothenburg, Sweden.
You will support the R&D teams to take data driven decisions about their products and functions by
• Collecting data from markets, customers (i.e., surveys) and vehicle
• Analyzing data into insights from customers
• Communicating findings and relevant data
• Identifying customer issues and agreeing on resolution plan
• Collaborating with attribute areas to strive for one input
• Creating and maintaining roadmap when it comes to customer surveys
Who you are?
We believe you share our passion for satisfied customers. You are driven, curious and always eager to learn, whether it is Customer knowledge, Vehicle knowledge or ways of working. You have a strong passion for data science and to improve customer satisfaction. You are used to collaborate with others in teams as well as working on your own. You are good at building trust and networking. You have a structured way of working and are a self-motivator.
You know how to apply data science methods and techniques to generate customer value and subsequently increase customer satisfaction. Furthermore, you have experience from applying a wide range of statistical techniques to large data sets and understanding their real-world advantages / drawbacks.
To succeed in the role, we believe you
• Are used to create fact-based decision
• Have advanced data analytical skills
• Are experienced within data visualization, building dashboards and interactive graphs such as Power BI etc.
• Have proven experience in data modelling (concrete examples are highly appreciated) (meritorious)
• Possess programming skills for data analysis and modelling, preferably in Python (meritorious)
• Have knowledge within advanced problem-solving methodology (meritorious)
Experience & educational background
We believe the right candidate has a M.Sc. degree in Computer Science, Mathematics, Statistics, or equivalent expertise. We see that you are strong in managing data (analysis and statistics), visualization and communication.
Profile
You have a positive attitude, and you possess the courage to take the initiative and drive for progress. You need to be comfortable engaging with others and being service minded when supporting the development teams.
Further, you are a great communicator comfortable speaking in front of other people, fluent in English, and able to create visual communication and presentations.
To understand the real-world usage and to test our products we see that you have a driver license (category B).
We are looking for a great spirit that will bring in new ideas and competence to our team!
How to learn more and apply
We are looking forward to your application!
Last application date 2022-10-16.
Varaktighet, arbetstid
Full Time Permanent
Publiceringsdatum2022-09-30ErsättningUndefined
Så ansöker duSista dag att ansöka är 2022-10-16
Klicka på denna länk för att göra din ansökanFöretagVolvo Personvagnar AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "61983-40672660".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Kontakt Henrik Jansson
031-0000000 Jobbnummer 7031491
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