Customer Communication Manager
Volvo Car Corporation(Prd) / Marknadsföringsjobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla marknadsföringsjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Volvo Car Corporation(Prd) i Göteborg,
Borås,
Götene,
Skövde,
Olofström eller i
hela Sverige Want to drive digital change in automotive?
At Volvo Cars, we are making bold digital visions come true. We aim to lead in the automotive world by creating a digital ecosystem built around making our customers' lives less complicated. Now we are looking for curious, creative people who want to change the world through innovative thinking.
What do we offer
Are you passionate about people and marketing? Do you want to reach your personal goals together with other people? At Strategy, Brand and Retail we oversee all commercial activities for Volvo Car Group around the world, including marketing communication, customer interaction, sales and service.
You will be part of a global team with the mission to ensure that all consumer touch points reflect our brand essence of 'Designed Around You' and that all services deliver a true luxury experience. You will get an opportunity to work together with highly skilled colleagues in an exciting, global environment, which provides opportunities to develop both professionally and personally.
What you will do
In this position, you will be part of the Programs & Fulfilment team within Consumer Relations & Loyalty, Global Marketing. The team develops and manages one to one, personalised communication with consumers through the complete customer journey from the awareness phase through ownership and repurchase, always with the customer's perspective in focus.
As CRM Communication Manager you will be responsible for designing and building relevant communication journeys across the complete consumer lifecycle, based on the Sales Force Marketing Cloud platform. You will work closely with the CRM Platforms team which is responsible for the technical implementation and roll out of Marketing Cloud applications, as well as with other parts of the Volvo Cars such as Fleet management, Customer Care Retail and Consumer Commercial Digital Products.
Other key stakeholders are the Content Development team, CRM Content Integration team and Product and Market Intelligence.
In your role your main tasks will consist of:
* Designing and building relevant customer journeys based on consumer insight and business best practice.
* Leading/taking part in cross-functional project teams to facilitate and support a streamlined and coherent customer communication in all relevant channels.
* Cooperation with key central stakeholders to secure global communication alignment
You and your skills
To be able deliver and be successful in this role we believe that you have a university degree in a relevant area and at least a few years of experience in digital marketing and/or CRM. Furthermore, experience from creative work is preferable.
You need to be fluent in English, written and spoken and have experience from working in a multi-cultural environment. In addition, knowledge and experience from Sales Force Marketing Cloud is meritorious.
On a personal level
Since you will be working in a team, it is important that you are a good team player and communicate effectively. The area is still in an early phase so it is essential that you can easily adapt to a changing environment and have an eye for solutions and opportunities. Further, you are passionate about customers!
How to learn more and apply
For questions about the position, please contact hiring manager: Malin Agrell, at
malin.agrell@volvocars.com For questions regarding the recruitment process, please contact Recruiter; Pedram Yousefi,
pedram.yousefi@volvocars.com Kindly register your application as soon as possible but not later than 6/09-2018.
Please note application through E-mail is not accepted.
Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automotive industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2018-08-16ErsättningSALARY
Så ansöker duSista dag att ansöka är 2018-09-06
Ange följande referens när du ansöker: 18513
Klicka på denna länk för att göra din ansökanKontaktPedram Yousefi
FöretagVolvo Car Corporation(Prd)
AdressVolvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
40531 Gothenburg
KontorsadressVAK building, Assar Gabrielssons väg
Jobbnummer 4293977
Observera att sista ansökningsdag har passerat.