Customer Care Specialist Emea
Olink Proteomics AB / Kemiingenjörsjobb / Uppsala
2024-05-17
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hela Sverige Visa alla jobb hos Olink Proteomics AB i Uppsala Who we are
Olink Proteomics is a rapidly growing life science company committed to advancing the understanding of human diseases through proteomics. We are dedicated to innovation, quality, rigor and transparency, providing outstanding solutions and support for human protein biomarker discovery.
The vital role of proteins in understanding human biology has been recognized for many decades, but technological limitations severely restricted the comprehensive investigation of the huge number of proteins that could be important in different biological processes and diseases. With Olink, scientists can now simultaneously measure thousands of human proteins using just a few uL of blood sample, with highly specific, thoroughly validated assays that cover a very wide dynamic range (fg/mL to ug/mL).
In a few years, Olink has grown rapidly from a small, Sweden-based company offering assays for a few hundred proteins, to a NASDAQ-listed organization with a strong global presence, a broad portfolio of flexible protein biomarker solutions and library of high quality, thoroughly validated assays that covers ~3000 proteins.
For more information about Olink, please visit
www.olink.comPosition Description
At Olink, the Customer Care Specialist is a new role that offers you a multi-faceted, dynamic, and rewarding team focused on delivering best-in-class support. We are looking for an experienced Customer Care Specialist to join our fast-growing organization to support our internal and external customers when purchasing Olink products. The Customer Care team is responsible for ensuring the journey of our customers' experience with Olink is exceptional.This role will be based in our Uppsala headquarters and report to our Global Customer Care Supervisor. We generally work 2 days from the office and 3 days from home.
Primary Responsibilities
Meet the challenges of a fast-paced environment, while maintaining a customer focus and strong level of professionalism.
Ensure each transaction is processed within Olink guidelines, customer specifications and established Service Level Agreements.
Use our (ERP) Monitor, Salesforce and other applications to register and maintain customer account information, process orders and research inquiries.
Provide communication to customers and assigned Business Development Manager to confirm order, delivery, and invoicing.
Proactively research delays, collaborate with supporting teams for resolution. Communicate all changes to customer and Business Development Manager.
Investigate customer complaints and inquiries by collaborating with all supporting teams such as Sales, Distribution and Finance for quick resolution.
Monitor customer feedback from Satisfaction Survey, contact any unfavorable responses for resolution and report details.
Answer inbound customer phone calls, check voicemails and triage to correct team.
Ability to identify opportunities for process improvement, collaborate with team and leader to build efficiencies.
Qualifications/Skills
Proven success in a Customer Service role for 2+ years with a passion for building customer loyalty. If you have experience from a similar role within Life Sciences, it is a huge advantage.
Documented experience in Microsoft Office and SalesForce programs and an ability to learn other software and systems.
Excellent language skills, both verbally and written, in English is mandatory.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-11-03
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Olink Proteomics AB (org.nr 559046-8632),
https://www.olink.com/ Arbetsplats Olink
Jobbnummer 8686299