Customer Care Officer - Nordics
Apsis International AB / Kundservicejobb / Malmö
2026-03-02
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hela Sverige Customer Care Officer - Nordics
This role can be based in Copenhagen or Malmö
Competitive salary + bonus system
International team | Hybrid working | Learning & career growth
Dare to dream big at efficy
As the first line of contact for our Nordic customers, you'll be the voice, the problem-solver, and the trusted partner who ensures every interaction feels effortless. efficy offers a complete portfolio of CRM and marketing technology products that help organizations connect, grow, and thrive. Since 2005, our teams have been transforming customer data into valuable insights for over 300,000 users across 63 countries.
Job overview
We're looking for a Customer Care Specialist fluent in Danish and English to join our international Customer Care team.
You'll deliver a customer experience that feels personal, proactive, and reliable-helping customers resolve issues, understand our products, and get the most out of their efficy solutions. Your team can't wait to welcome you!
What's in it for you?
Key role in strengthening customer satisfaction across the Nordic market
Work with modern CRM & marketing technology
Career growth opportunities and internal mobility
Modern offices in 11 European locations
Fun team events & continuous learning
Competitive salary with bonus system
Hybrid working policy
What you'll be doing
Act as the first point of contact for customers via phone and message channels
Process incoming requests, questions, and issues with accuracy and empathy
Identify, triage, and route tickets to the right teams, ensuring proper follow-up and closure
Analyze and resolve functional issues in our products
Gather customer feedback and escalate suggestions to relevant teams
Maintain up-to-date knowledge of efficy products and new functionalities
Draft standard texts, instructions, and documentation to improve support efficiency
Update customer records with clear, concise notes after each interaction
Contribute to internal projects, knowledge base improvements, and troubleshooting guides
Write and share articles on common issues for internal communication channels
Stay informed about industry trends to provide credible, up-to-date support
Fun fact: You'll interact with a wide variety of customers every day-perfect for someone who enjoys fast-paced, customer-facing work.
Who you are
Fluent in Danish and English (Swedish or Norwegian is a bonus)
Customer-centric with strong communication and problem-solving skills
Experienced in customer-facing interactions
Organised, proactive, and curious to learn
Comfortable using CRM tools and/or marketing technology (a plus)
Technically savvy; experience in the software industry is a bonus
Skilled with Microsoft Office
Able to perform under time pressure when needed
A collaborative, articulate team player
Able to work onsite 3 days/week in Copenhagen or Malmö
Ready to make an impact?
Ready to succeed and make an impact with us? Apply today - we can't wait to meet you!
Please submit your application in English.
efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you-exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.
If you're interested in joining us, we encourage you to apply. We can't wait to meet you!
Disclaimer
efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails.
All résumés submitted by search firms to any efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.
Så ansöker du Sista dag att ansöka är 2026-08-29
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "teamtailor-7287562-1868815".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Apsis International AB (org.nr 556615-5437),
https://jobs.efficy.com Nordenskiöldsgatan 8, floor 2 (
visa karta)
211 19 MALMÖ
Arbetsplats efficy
Jobbnummer 9771851