Customer Care Consultant - Healthcare Digital
GE Healthcare Danderyd / Supportteknikerjobb / Danderyd
2016-12-23
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➡️ Klicka här för den senare publicerade platsannonsen "Customer Care Consultant - Healthcare Digital" (publicerad 2017-01-13) ⬅️
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hela Sverige The Customer Care Consultant is responsible for help-desk and customer relations activities in GE Healthcare Digital's High-Acuity domain including operating room management, anesthesia and intensive care systems. The role includes installations of new instances and upgrades of the existing customer environments. The Customer Care Consultant supports sales in pre-sales phase by installing and maintaining demo environments and is domain expert in providing answers to technical requirements.
Essential Responsibilities
Solving incidents in customer environment and escalating them if needed.
Problem management.
Help-desk activities: Case management, customer communication.
Installing and upgrading demo and customer environments.
Sales support: Tender responses to technical questions, demo environment preparation and being technical expert in pre-sales meetings.
Customer account development and relationship management.
Maintaining documentation about customer environment
Qualifications/Requirements
Bachelor or Master's degree in Software Engineering or other relevant education.
SQL (Microsoft and/or Sybase) knowledge.
Windows server experience.
Strong problem solving skills.
Willingness to learn customer.
Willingness to travel extensively and has valid driver's license.
Fluency in Swedish and English.
EU work permit.
Desired Characteristics
Experience and knowledge about VMWare environment.
Experience and knowledge about IT networks.
Good communication skills.
Taking actively responsibilities and drive problems to closure also outside own expertise.
Willingness to work both individually and as part of the team.
What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our
"healthymagination" vision for the future invites the world to join us on our journey as we continuously
develop innovations focused on reducing healthcare costs, increasing access and improving quality and
efficiency around the world.
We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people
worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy -
and we'd like you to be a part of it. As a global leader, GE can bring together the best in science,
technology, business and people to help solve one of the world's toughest challenges and shape a new age
of healthcare.
Something remarkable happens when you bring together people who are committed to making a difference -
they do!
At work for a healthier world.
Publiceringsdatum2016-12-23Så ansöker duSista dag att ansöka är 2017-01-15
Klicka på denna länk för att göra din ansökanFöretagGE Healthcare Danderyd
AdressGE Healthcare Danderyd
Vendevägen 89
18211 Danderyd
KontorsadressVendevägen 89
Jobbnummer 3233207
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