Customer Care Assistant in charge of reception and switchboard
Poolia Malmö AB / Butikssäljarjobb / Malmö
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hela Sverige Poolia is recruiting to Panduro in Malmö (Fosie) a proactive and outgoing Customer Care Assistant that also will be responsible for the reception desk and switchboard. The position is full-time. Working hours will be 08.00-17.00. Starting date can be adjusted to your current period of notice.
Do you want to be part of a fast-moving retail company in a team which will develop the customer care journey to new heights? Do you speak Swedish, Danish and English fluently?
Please apply as soon as possible since we continuously will select for interviews.
We offer
Working with us means that you will be part of the Scandinavian Customer Care Team in a global environment representing the value based Panduro brand.
From our Head Quarter in Malmö you will work directly towards our employees, visitors, end users, shops and retail companies. You will also be an important link working closely as a support to our contact center.
You will be participating in the constant development of new ways of meeting and exceeding employees and customers' expectations in an agile atmosphere.
There will be possibilities for development within the Customer Care team.
Job description
You are offered a challenging and developing position in an international environment. You will be part of a professional and dedicated team.
Your main tasks:
• Responsible for the reception desk (visitors) and switchboard (external calls are handled by an external partner).
• Be the first contact solution effortlessly resolving shops and customers' queries with a phone call, e-mail, chat or message.
• Report potential development, in-house information about potential challenges and various customers feed-back.
• Process internal and external orders, review complement and coordinate.
• Order and delivery confirmations containing delivery and payment terms
• Advice and information regarding product selection
• Proactively contact customers for follow-up of deviations
• Reception and handling of complaints
• Registry management in Site Core, Intranet, Bison, Sproom, Exchange and Klarna
Qualifications
You have at least an upper secondary school diploma and/or experience within business administration and/or service management.
The position requires that you speak Swedish, Danish and English fluently. If you also know Norwegian, this will be an advantage.
We believe that you have at least three years of experience from Customer Service and/or Sales.
You have experience from ERP systems and you carry great computer skills within MS Office.
In order to be successful in the position we believe that:
• You are result and sales oriented.
• You are a strong communicator ready to deliver excellent customer care.
• You are a structured and responsive team player who enjoys developing relationships with both customers and internal networks to meet goals and KPIs.
• You know how to prioritize your work and know how to adapt rapid changes in a good way. Seeking solutions and being solution oriented is important.
• You will need to be a team player, someone who loves helping your team mates and bring good energy to the work place. Working should be fun and bring joy to our everyday environment.
• Speaking and making your point is important but being a great listener is crucial.
It is an advantage if you have knowledge and interest in DIY hobbies. You should be able to inspire and encourage to creativity all the time.
Panduro
Creative employees inspire creative customers, and as a Panduro employee, you will help to beautify the world with color, curiosity and imagination. Panduro is a European market-leader for hobby materials, has 114 shops in six countries and employs around 850 people. Our assortment consists of 20,000 items and features products for every kind of hobby - interior design, paper crafts, baking, textile decoration, handicrafts, children's crafts, art and more. At the headquarters in Malmö, we have our own product development for the Panduro Design brand, which is only sold with us and our resellers. At Panduro, we respect each other, put one another's expertise to use and value our differences. Everyone has responsibility and everyone's ideas and initiatives are welcome. Together we are adding beauty to the world, and employment at Panduro will add beauty to your resume. Please visit
www.panduro.com for further information about the company.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-11-15ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2018-12-09
Ange följande referens när du ansöker: 51937
Klicka på denna länk för att göra din ansökanFöretagPoolia Malmö AB
AdressPoolia Malmö AB
Gustav Adolfs Torg 12
21139 Malmö
KontorsadressGustav Adolfs Torg 12
Jobbnummer 4460710
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