CRM System Expert
Electrolux AB / Datajobb / Stockholm
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The CRM and Consumer Care Sales Solutions EMEA - System Expert is responsible for analysing the business needs, to assist in the identification of business problems and/or process gaps, and to propose and deliver solutions. This role requires a detailed understanding of Electrolux business processes and how these are configured and delivered in our business application set. Experience in business modelling techniques, designing and defining business processes, providing assistance in solving problems and managing projects are a pre requisite. As is the ability to perform a liaison function between the business and the internal IT support functions and/or existing or new external service providers. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Collaborate with developers as subject matter expert.
Key responsibilities
• Provide business process and/or IT process knowledge in the organization
• Participate in application implementation projects
• Write and review functional specifications of the relevant process
• Write and review technical specifications
• In cooperation with the business, propose business process driven IT solutions with high operational and cost effectiveness, where applicable
• Proactively act in business and IT process analysis and development, to optimize current business applications
• In-depth cooperation with business process owners and other key business and IT people
• Analyze and scope the area of analysis, working with project managers and business sponsors to clarify the level and complexity of the business analysis effort needed for IT related projects
• Take responsibility for relevant process area during the system life cycle development of IT projects
• Plan and perform process wide tests in all implementation phases
• Provide business process wide viewpoint on system design, where applicable
• Produce presentations on analysis, design and solutions, communicate them in a professional way
• Write, advise and give recommendations on process and functional documentation
• Maintain continuous business and internal team interaction and relationships
• Keep up to date knowledge on external and internal process
• Review business/IT processes
Competencies needed
• BA/BS required
• Experience in working with application end users to determine and document functional requirements for application software and database
• Knowledge of CRM applications and principles
• Familiar with multiple database systems and software development processes
• Writing of technical & functional documentation
• SAP CRM 7.0 Customizing (Sales, Service & Marketing)
• Knowledge of SAP ECC
Design, Development & Debugging of SAP coding (ABAP, ABAP OO, WebDynpro ABAP)
• Design, Development & Debugging of customer enhancements for SAP CRM 7.0 EHP1 (BSP, BOL, GENIL, Web Client, EEWB, BAdI)
• Design, Definition & Development of SAP Web Services and Web Service Calls
Publiceringsdatum2015-04-07Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast och rörlig lön
Så ansöker duAnsökan kan skickas till e-postadress:
beata.bembenek@electrolux.comFöretagElectrolux AB
AdressElectrolux AB
10545 STOCKHOLM
KontorsadressSANKT GÖRANSGATAN 143
STOCKHOLM
Visa på karta
Övriga kontaktuppgifterTelefonnummer: 08-7386000
Jobbnummer 2236335
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