Crm Sales Solutions Emea
Electrolux IT Solutions / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos Electrolux IT Solutions i Stockholm CRM Sales Solutions EMEA - IT Business Junior Analyst
The CRM Sales Solutions EMEA - IT Business Junior Analyst is responsible for analysing the business needs, to assist in the identification of business problems and/or process gaps, and to propose and deliver solutions. This role requires a detailed understanding of Electrolux business processes and how these are configured and delivered in our business application set. Experience in business modelling techniques, designing and defining business processes, providing assistance in solving problems and managing small projects are a pre requisite. As is the ability to perform a liaison function between the business and the internal IT support functions and/or existing or new external service providers. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Key operational responsibilities
• Provides business process and/or IT process knowledge in the organization.
• In cooperation with the business, proposes business process driven IT solutions with high operational and cost effectiveness, where applicable.
• Proactively acts in business and IT process analysis and development, to optimize current business applications.
• In-depth cooperation with business process owners and other key business and IT people.
• Analyzes and scopes the area of analysis, working with project managers and business sponsors to clarify the level and complexity of the business analysis effort needed for IT related projects.
• Participates in application implementation projects specializing in business process analysis and process driven solution in conjunction with defined business applications, where applicable.
• Takes responsibility for relevant process area during the system life cycle development of IT projects.
• Plans and perform process wide tests in all implementation phases.
• Provides business process wide viewpoint on system design, where applicable.
• Produces presentations on analysis, design and solutions, communicate them in a professional way.
• Writes and reviews functional specifications of the relevant process.
• Writes, advises and gives recommendations on process and functional documentation.
• Maintains continuous business and internal team interaction and relationships.
• Fosters collaboration of all associated process areas.
• Keeps up to date knowledge on external and internal process.
• Reviews business/IT processes and give recommendations.
• Documentations integrity/consolidation of all CRM & Customer Care projects in PhAROS
• Support Business for creation of Business Cases
• Tracking of projects in PhAROS and updating monthly reports (including tracing of invoices)
Reporting to Solutions Lead CRM & Customer Care EMEA
Qualifications & Experience:
• Degree level,
• Good English skills,
• Operational Performance,
• Business Acumen,
• Strong customer and service focus,
• Ability to work in an international environment,
• Attitude to continuous improvement in all the job areas,
Publiceringsdatum2014-02-28Arbetstider och omfattningTillsvidare
Heltid
Location: Stockholm
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-03-09
• Creative and open minded,
• Ability to deal with uncertainty and work in a stressful situation whilst remaining calm and clear thinking
Personal characteristics/skill:
• Interpersonal skills,
• Self motivated and delivery driven
Required languages:English
Ansökan kan skickas till e-postadress:
beata.bembenek@electrolux.comKontaktBeata Bembenek +48122978669
beata.bembenek@electrolux.comFöretagElectrolux IT Solutions
AdressElectrolux IT Solutions
Göransgatan 143
10545 STOCKHOLM
KontorsadressGöransgatan 143
Övriga kontaktuppgifterTelefonnummer: +46-87387054
Jobbnummer 1794037
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