CRM Partnership Manager till Renault
Renault Nordic AB / Inköpar- och marknadsjobb / Stockholm
2019-02-15
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hela Sverige With a focus to drive the future by providing connected, autonomous vehicles and mobility services with the aim to offer sustainable mobility for all, you can expect to be a part of something exciting. This is a unique opportunity to work in a challenging, exiting and fast-moving industry within an international and multicultural team, with career opportunities worldwide.
We are now looking for a CRM Partnership Manager, responsible for customer journey experience within lead management, CRM and partnership field. This is a full-time temporary position until September 2020, based in Kista, Stockholm.
Join us and be part of our exiting journey to ensure customer satisfaction and leads in a rapidly changing industry where the demands and expectations of our customers is currently changing.
Responsibilities:
• Plan, set KPIs, implement, coordinate and follow-up of activities in the field of Lead Management, Customer Data Management and CRM activities in Sweden in coordination with MarCom Manager, After Sales and IT departments.
• Manage, develop, follow-up and optimize current activities such as newsletters, customer magazine, monthly DMs, finance-letters, fleet-actions etc
• Lead management optimization - find new solutions of creating leads, optimize lead processes, track, follow-up and report on results.
• Analysis and reporting profiles and patterns of customer behavior in terms of car purchase and sustaining/building loyalty for re-purchase.
• Manages the CRM budget and coordinates the implementation of the budget in Sweden when it comes to direct marketing actions for PC, Fleet, Dacia.
• Adapts and implements the campaigns (and validate plans) with sales network.
• Responsible for agency contact for DM agencies and other sub-contractors.
• Responsible for the operational work for local partnerships based on overall strategy including managing events and other administrational tasks such as invitations and coordination.
Your profile:
• At least 3+ years professional experience of managing projects, prepare action plans and enforce implementation
• Knowledge of CRM and customer service processes is essential
• Relevant university degree
• Proven ability to manage several projects at the same time and prioritize between them
• Knowledge of the automotive industry is an advantage but not essential
• You are fluent in Swedish and English and have excellent communications skills.
To be successful in this position it is essential for us that you are driven, analytic, structured and organized with self-drive, strong focus & business minded. Furthermore, we believe that knowledge of communication and branding theories and principles is a prerequisite as well as experience of handle agency contact.
If you find yourself in the few lines above, please apply as soon as possible!
Join Groupe Renault and you'll become part of a uniquely diverse and innovative automotive alliance. Reinventing mobility for all, you'll challenge preconceived ideas and help to drive the future. Our partnership with Nissan and Mitsubishi Motors puts us in a strong position to dominate the mobility market. So, it's our responsibility to grasp the challenge of becoming a high-tech business and service provider, while remaining a world-leading car manufacturer.
We practice a continuous selection and therefore welcome your application as soon as possible. Apply by sending you CV and personal letter in English, no later than 14th of March.
We do not accept applications sent by mail.
Publiceringsdatum2019-02-15Så ansöker duSista dag att ansöka är 2019-03-14
Klicka på denna länk för att göra din ansökanFöretagRenault Nordic AB
KontorsadressEsbogatan 12
Jobbnummer 4616136
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