CRM Manager
Customer Experience / Marknadsföringsjobb / Göteborg
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hela Sverige Visa alla jobb hos Customer Experience i Göteborg It is not every day that someone launches a new car brand, but that isn't what is unusual about Lynk & Co.
We are re-defining the entire experience of buying, owning and using a car. Our fast growing team based in Gothenburg, Sweden, and Hangzhou, are reshaping mobility as we know it.
We are currently expanding to provide the capability for our global market entry and your contribution may be key to our success. If you share the passion for creating amazing customer experience, have an open mindset, thrive on innovative ways of working and want to be part of a global, diverse and agile team, you sound like you might be our next colleague.
The following position, based in Gothenburg, is currently open for application:
CRM Manager
Lynk & Co is seeking a CRM Manager who will be the business owner of our CRM system in order to meet the business objectives. You will proactively drive the development of the customer base through analytics and data driven activities. Further you will be responsible for segmentation of our customers in the CRM system and make sure that the system is utilized in a correct and effective manner throughout the organization.
Since we are in the process of building our organization your fist task will be to drive the build, development and execution of the CRM system from a business perspective together with the Business Technology department.
Since Lynk & Co aims to engage and reward people for taking active part of the brand it is also within the CRM Manager's role to drive the building and implementation of the Lynk & Co Rewards program.
In order to be successful in this position you will have vast experience within the field of CRM, CRM System implementation and loyalty program management. You have experience working with CRM systems such as Microsoft Dynamics, Sales Force and Adobe campaign.
If you also possess a creative but structured mindset with a good feel for project management in combination with a positive spirit and strong team player skills you have the key characteristics we are looking for in this recruitment.
The position is based in Gothenburg with a global responsibility, which will involve some travelling.
Responsibilities and tasks include
- Overall responsibility for analyzing and optimizing the customer base.
- Perform development, test and follow up of the CRM system.
- Responsible for the segmentation of the Lynk &Co customers in the CRM system
- Decide the CRM platform, how to best structure the platform to ensure it works seamlessly across the organization and captures all required information at key points in the customer life cycle and needs from the organization.
- Build and secure a CRM reporting structure, and implement a follow - up structure.
- Be the project owner of the design, build and implementation of the Lynk & Co Rewards program.
- Work closely with all departments to ensure the CRM and Rewards systems works smooth for all aspects of the company.
- Budget and cost follow - up
Profile and Background
- Strong project management skills
- Previous experience in a similar role
- Open, entrepreneurial and dynamic mindset, not afraid of challenging the conventions
- Analytical
- Good communication and presentation skills
- Versatile
- Driven
- Having fun at work
What we offer
We are a rapidly expanding global car brand. We offer a culture of personal development and role growth. You will have the pleasure of working in a fast-paced environment with a team that punches considerably above its weight. We look for collaborators. Original thinkers. People who value being open, personal and challenging. People who think (like we do) that imagination is as important as expertise and value instinct and insight as much as experience. If that sounds like you, we want to hear from you.
Varaktighet, arbetstid
100%. Tillträde: As soon as possible tillsvidareanställning
Publiceringsdatum2018-06-08ErsättningMonthly salary
Så ansöker duSista dag att ansöka är 2018-06-25
Ange följande referens när du ansöker: 2018/16
Klicka på denna länk för att göra din ansökanKontaktLinda Svedborg, Director Customer Relatioins +46 729 80 20 66
Magnus Blixt, HR +46 721 84 38 91
FöretagCustomer Experience
AdressCustomer Experience
Theres Svenssons gata 7
41755 Göteborg
KontorsadressTheres Svenssons gata 7
Jobbnummer 4193679
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