CRM/Customer Engagement & Loyalty Business Developer to AB Linde - AB Lindex - Organisationsutvecklarjobb i Göteborg
CRM/Customer Engagement & Loyalty Business Developer to AB Linde
AB Lindex / Organisationsutvecklarjobb / Göteborg
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Lindex is an international fashion company. Lindex assortment covers several different concepts within women's wear, lingerie, kids' wear and cosmetics. Lindex has approximately 5000 employees worldwide. The Head office is located in central Gothenburg, Sweden. Lindex is a part of the Finnish listed company Stockmann.

Lindex is a vison and value driven company where our culture is key to our success - we act sustainable, empower each other, seek constant improvement, make business oriented decisions and make it simple. At Lindex We Make Fashion Feel Good, read more about what we do and what we stand for at

Do you have previous work experience within CRM and retail? Do you have a strong passion for customer engagement and loyalty? We are developing our customer experience and we are now looking for a CRM Business Developer to our head office located in central Gothenburg.

What can we offer you?

Lindex is an international retailer with a strong Swedish heritage. We are focusing on delivering an outstanding customer experience, digitalization and development of all our channels. To be a part of Lindex means to be working in an exciting, inspiring and fast changing environment. More than half of Lindex total assortment is made of more sustainable sources and Lindex is dedicated to reach 80% by year 2020. We are a vision and value driven company. We act sustainable, empower each other, seek constant improvement, make business oriented decisions and make it simple. Do you share our values?

Job Description

You are part of our Customer Engagement Team in the Customer Experience Department, working globally with our all our markets and with the common goal to optimize the costumer experience to drive long term loyalty. As a CRM Business Developer, your main responsibility is to develop Lindex business within the CRM area, i.e. how to increase the value of Lindex customers. The assignment comprehends development in processes for recruiting, enrichment of customer profiles, engagement and loyalty based on deep insight about customer experience. You work in an agile way with the CRM backlog to generate business and customer value, in close co-operation with Lindex IT or other development teams.

Examples of your work tasks: act as project manager for various CRM projects, for example developing the loyalty program concept, personalization, optimize usage of the CRM eco-system (mainly Adobe campaign) and to take responsibility for and actions to ensure Lindex compliancy to GDPR.

Are you the one we are looking for?

Relevant university degree in BA, economics, statistics, database or similar
Work experience from a position in CRM and retail, where you have acquired business development skills
Work experience from project management, especially projects involving IT development
Experience in agile methodology and tools
Advanced skills in CRM related system such as Adobe campaign or equivalent
Swedish and English, both spoken and written
Meritorious: Experience and understanding of databases and data modeling
To succeed in this role you have a strong passion CRM, you are driven by customer insight to deliver a great customer experience. You have the ability to work independently, take initiatives and managing your time to meet set deadlines. Since you will be working in close collaboration with other departments we think that it is important that you are a team player and that you are open minded.

We apply continuous selection in this recruitment process, which means that we might close the process before the set ending date. If this position is of interest - please do not wait to send us your application! We accept CV in Swedish or in English. We do not need your personal letter. Instead we want you to answer a few questions that you will be given when applying. Please apply online, we do not accept application via email. We look forward to receiving your application!

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Så ansöker du
Sista dag att ansöka är 2018-12-10
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Therese Blom

AB Lindex

AB Lindex
Box 233
40123 Göteborg

Nils Ericsonsplatsen 3


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