CRM Business Development Manager
Telenor Sverige AB / Organisationsutvecklarjobb / Stockholm
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hela Sverige Who we are
We're here to connect you to what matters most, and by doing so, empower societies. As a Telenor employee, you will be part of a large, international organisation that goes beyond customers - we want to play an important role in the societies we serve. Being connected can change your life, and we're serious about helping our services make the widest possible impact.
We are now looking for a curious and driven person to join our B2B CRM team. Telenor is rapidly heading towards the digital future and we are looking for people with a natural proactive drive who wants to make a difference. Read more about Life at Telenor here.
What you'll do
As a CRM Business Development Manager you will be a key member of our B2B CRM team. We are a cross functional group of people within strategy, communication, marketing automation, data and analytics. Our mission is to ensure loyalty, value and retention of our existing customers by securing and growing our business through upsell, cross sell, loyalty and anti-churn initiatives. Main focus is on digital transformation to create the next generation data driven marketing and sales, by enabling personalised customer interactions in our sales channels and digital platforms through data and customer insights.
We are now looking for a driven person who is passionate about data, sales and business development to join us on our transformation journey. As a CRM Business Development Manager you will be an integral part of our digital transformation and in securing and growing our revenues on existing business customers. In your role you are responsible for setting the strategy and leading projects within business and sales development as well as analysis and continuous optimisation of related activities. You are responsible for creating, optimising and making available customer insights data and personalised sales recommendations in sales channels and digital customer interaction platforms such as apps and self-service portals.
Key responsibilities and tasks:
* Create and execute on the CRM strategy with regards to our NBA (Next Best Action) program, i.e. personalised sales recommendations based on data and analytics to maintain and grow existing business
* Create, lead and manage all aspects of a project (from identifying opportunities to implementing and securing results)
* Manage multiple projects and tasks simultaneously while prioritising to balance the available opportunities and resources to maximise business benefits
* Analyse data to identify insights and innovative solutions that help the business
* Continuous follow-up, analysis and optimisation of projects and activities
* Close collaboration with CRM strategists and data scientists, sales, digital channels, IT and business management
Your performance will be evaluated based on project success KPI: s and KPI: s related to conversion on upsell, cross sell, and retention activities as well as more general CLV (Customer Life Cycle) KPI: s such as ARPU, ARPA and churn. You will report directly to and work alongside with the B2B CRM Manager.
Who you are
To succeed in this role you are truly passionate about making a difference and thrive in a dynamic and commercial setting. You enjoy a fast-paced work environment characterised by an agile way of work to successfully navigate in the changing landscape and transformation that the telecom industry is currently undergoing.
You are results and actions oriented with a strategic mindset and a pragmatic approach to business development where real business impact and value creation govern your priorities. You have great analytical skills and problem solving skills, as well as a self-motivated and autonomous working style. You are comfortable with both strategic and operational tasks and can see the overall picture without losing attention to details. You have strong project management skills and experience from leading projects with many stakeholders across teams and functions. Your work is guided by a great appetite for learning and a curiosity about understanding our customers and sales, and you are a true team player with good ability to cooperate.
We also see that you fill the following requirements:
* Bachelor's degree or higher within Business, Engineering, Marketing or similar
* 2+ years' experience from working with business development, CRM, sales, business controlling (close to sales), strategy or similar
* Fluent in Swedish and business English
* Great skills within Microsoft Office such as powerpoint and excel
If you believe you are a great fit even though you don't fill all requirements - please challenge us, we would love to hear from you.
Our promise
A balanced workforce is key to our success. To secure that, we're committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible way of work - workout during lunch without having to rush back, leave to pick up kids from school, work from home when you need to? This is no problem if you perform and deliver according to expectations.
* A generous health and benefit package with for example wellness grant, health insurance, "give me a break"-days, occupational pension and much more.
* Development programs to deepen your knowledge and broaden the competence.
Come join us now
If you are interested and would like to know more, please contact Ragna Zaar, +46 (0) 734 417 132,
ragna.zaar@telenor.se. Don't send your CV by email - these will not be evaluated.
Application deadline: 2019-02-03
Location: Stockholm
Good to know
According to Telenor's policy, we conduct background checks on the final candidate for all recruitments
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2019-01-15ErsättningSALARY
Så ansöker duSista dag att ansöka är 2019-02-03
Ange följande referens när du ansöker: J074845
Klicka på denna länk för att göra din ansökanKontaktRecruiter Name
FöretagTelenor Sverige AB
AdressTelenor Sverige AB
Not Specified
11645 Stockholm
KontorsadressNot Specified
Jobbnummer 4556418
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