Country Manager Finland, Costumer Care
Klarna / Ekonomichefsjobb / Stockholm
2011-09-09
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Presentation
Klarna registers more than 30 000 purchases each day made by consumers through an online store on any of Klarnas six markets. Klarna Service Center is responsible for all daily contact and service to these consumers and there are demands for both a very high level of service and highly motivated employees. The Finnish team is about 12 people, all working to provide Klarnas Finnish consumers with the best possible service. We are now looking for a Country Manager to Klarna Service Center Finland, who can bring the department to even greater heights. Welcome.
Publiceringsdatum2011-09-09Dina arbetsuppgifterYou will be overall responsible for Klarna's Finnish Customer Services. You will make sure that quality and productivity always are of the highest standards and that procedures and processes are done according to "best practice". You will also make sure that the department's Service Level Agreement and Customer Satisfaction results meet the Management's expectations.
Your tasks also include:
• scheduling and recruiting for your Finnish team
• responsibility for the team's budget, forecast and results
• responsible for spreading information within your team
• taking part in the management team of Klarna Service Center which includes regular meetings with other Country Managers.
Utbildning/erfarenhet
We are looking for someone with 2-3 years work experience from customer service or call center. Furthermore you are familiar with the concepts Satisfied Customer Index and Service Level Agreements. You have experience of leading others and have the ability to coach your employees.
You speak and write Finnish and English fluently.
You have a genuine interest in people and you like making new contacts within the organization. Through creativity and ability to think outside the box you will find new solutions to old problems. You express yourself clearly and pedagogically and have no trouble getting the group on board with new ideas. You always deliver good results on time and are not afraid to pitch in where needed.
Företagsbeskrivning
The year was 2005 and e-commerce had long been precarious. With an idea to offer secure and simple payment solutions, Klarna was founded that same year. Six years have passed and we have grown to an ambitious and creative company of 500 employees. We have been awarded Company of the Year in -07 (bragging), increased our turnover by 13 570 % (statistics) and managed to become the Nordic market leader (facts). Klarna is partly owned by Investment AB Öresund and Sequoia Capital - a company that saw the same potential in Google, YouTube and Apple Computer, as they do in us. We think that is a good start.
You want to ...
• work at one of Sweden's fastest growing companies where only you set the limits.
• be given the opportunity to influence a rapidly growing organization in an international market.
• have a workplace filled with the energy, entrepreneurial spirit and job satisfaction.
We want ...
• you to invest in us as much as we invest in you. You should not work for Klarna, you will work with Klarna.
Företagets hemsida
www.klarna.seSluttext
Please apply by registering your CV here on our website. Click on the "Ansök" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered.
Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.
Language
en-GB
Så ansöker duSista dag att ansöka är 2011-10-05
Ange följande referens när du ansöker: 28764
Ansökan kan tyvärr inte göras via e-post.
Ansökan sker via företagets webbplats.
KontaktFöretagKlarna
AdressKlarna
Jobbnummer 1026095
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