Control Team Associate- Customer Service
Maersk Sverige AB / Inköpar- och marknadsjobb / Göteborg
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hela Sverige Maersk Line is the world's largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world's largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
Your promise. Delivered.
Maersk Line Scandinavia has a new opportunity for a structured, results oriented individual looking to make an impact on the Customer CARE team.
The Control Team Associate will be responsible for working alongside the Customer Service & Operations teams to ensure all cargo is being correctly loaded & released. This individual will need to have a good understanding of the shipping industry as well as how the loading process works.
The position can be based either in Gothenburg, Oslo or Aarhus.
We offer
If you have an analytical mindset, are proactive and diligent and want to delight our customers then this role is for you.
You will have the whole of Scandinavia cluster in scope and will be proactively taking actions to ensure that our customers shipments get loaded and the customer's shipments never face any challenges due to our internal issues.
It is a rewarding position where you find and take real ownership of issues and ensure smooth operation for our customers.
Maersk Line Scandinavia has a new opportunity for a structured, results oriented individual looking to make an impact on the Customer CARE team.
The Control Team Associate will be responsible for working alongside the Customer Service & Operations teams to ensure all cargo is being correctly loaded & released. This individual will need to have a good understanding of the shipping industry as well as how the loading process works.
The position can be based either in Gothenburg, Oslo or Aarhus.
We offer
If you have an analytical mindset, are proactive and diligent and want to delight our customers then this role is for you.
You will have the whole of Scandinavia cluster in scope and will be proactively taking actions to ensure that our customers shipments get loaded and the customer's shipments never face any challenges due to our internal issues.
It is a rewarding position where you find and take real ownership of issues and ensure smooth operation for our customers.
Key responsibilities:
• The control team is in charge of making all proactive checks on export and import shipments to remove all roadblocks that may prevent cargo to be loaded or released, in order to enhance the customer experience with Maersk Line.
• In close coordination with operations and with customer service, the team is dealing with a wide scope of tasks.
• Chasing customers for missing information.
• Handling last minute issues to "save "boxes.
• Coordinating with the customers and internal departments to make things happen.
• Tracking the long standings all over the world for Scandinavian customers and rerouting them case needed accordingly.
• Maintaining the corporate website with a useful set of operational information for customers.
We are looking for:
• Extremely structured, able to cope with multiple priorities.
• Looking for excellence.
• Learning on the fly and curious, process oriented: they have to understand the processes, and potential impact of any of their actions.
• Analytical skills required, to understand and manage complex situations.
• Going the extra mile, they need to be result oriented. Determined to have boxes loaded, and making all what is possible to make things happen.
• Good shipping background.
• Easy speaking, as they are in constant contact with customers and other internal departments
• Full fluency in English, one of the Scandinavian languages will be an asset.
Starting date: 1 April 2018
Apply here:
https://jobsearch.maersk.com/jobposting/index.html?id=ML-160460Publiceringsdatum2018-02-08Så ansöker duSista dag att ansöka är 2018-03-14
FöretagMaersk Sverige AB
AdressMaersk Sverige AB
Box 1115
40523 GÖTEBORG
KontorsadressMölndalsvägen 24
Jobbnummer 3953187
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