Computer Services Operator
Stream International Nordic AB / Supportteknikerjobb / Helsingborg
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hela Sverige Visa alla jobb hos Stream International Nordic AB i Helsingborg Stream International Nordic AB provides customer support in the Nordic area. Our customers are well-known companies that have chosen to outsource part of their enterprise. Stream International helps both private- and business customers with customer support. We provide support in Danish, Finnish, Norwegian and Swedish.
For our internal IT department we are now looking for a Computer Services Operator.
Responsibilities:
• Support end user community with desktop applications, hardware installation and repair, Internet communications, network wiring schemes and protocols, and printing issues in an effective and efficient manner using all available resources.
• Support business critical applications developed in-house, by providing user training and applications upgrades.
• Provide assistance to Network Operations by supporting internal and external networks, E-Mail systems, and Internet communication as needed.
• Responsible for the pick-up, repair, allocation and delivery of all computer equipment to support teams, corporate departments, and executive staff.
• Maintain all necessary statistical data for internal computer inventory and the allocation of laptops and personal computer?s for employees working remotely.
• Participate in determining and implementing standards for software and hardware.
• Develop and teach software classes on standard software products and/or end user training programs.
• Work closely with IT management to develop and implement improved desktop support and business practices.
• Deploy software as required.
• Assist other IT departments with local issues as necessary.
• Be required to participate in on-call rotation.
Requirements:
• Skill in providing an exceptional customer experience.
• Skill in verbal and written communication to analyze, interpret and address customer needs.
• Knowledge of contact services industry and best practices.
• Knowledge of industry leading manufacturers of PC-compatible and Macintosh computers
• Knowledge of DOS, MS Windows, NT Workstation, Macintosh platforms, Internet communications, and Hewlett Packard LaserJet Printers
• Knowledge of databases, reporting tools, and group-ware applications, including E-mail and Lotus Notes
• Knowledge of NT Server and various platforms of this product.
• Knowledge of switches/routers/firewalls and their usage and deployment.
• Knowledge of telecommunication infrastructure as it relates to hands on support of Aspect and Avaya ACDs/PBXs
• Knowledge of backup tape units and various rotation schedules along with other methods of data protection and recovery.
• Knowledge of various technologies and tools
• Advanced troubleshooting abilities.
• Ability to lift/bend and deploy equipment up to 50 lbs.
• Ability to work flexible hours, respond to on-call emergency situations, and travel to remote sites as required
• Ability to work with minimal guidance or supervision in a time critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• College education with a minimum of 2 years related experience.
• Equivalent education or experience may be substituted for any of the above.
Interested? Please apply as soon as possible.
PLEASE NOTE: YOUR APPLICATION MUST BE IN ENGLISH!
Publiceringsdatum2013-12-10Arbetstider och omfattningTillsvidare
Heltid
Tillsvidare, heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-01-06
Klicka på denna länk för att göra din ansökanAnge följande referens när du ansöker: 26856
Ansökan kan tyvärr inte göras via e-post.
FöretagSTREAM INTERNATIONAL NORDIC AB
AdressSTREAM INTERNATIONAL NORDIC AB
BOX 5076
25005 HELSINGBORG
KontorsadressRÖNNOWSGATAN 8
HELSINGBORG
Övriga kontaktuppgifterTelefonnummer: 042-4957700
Jobbnummer 1724565
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