Collection and Dispute Specialist - (Stockholm/Gothenburg)
Volvo Personvagnar AB / Kundservicejobb / Göteborg
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more - some of the most exciting action is happening in the area of online sales.
We are building up Volvo Cars online sales capabilities and driving the shift towards direct consumer sales. Our aim is clear - to provide customers with modern, flexible and hassle-free ways to own a car, whether through a Care by Volvo subscription, lease, loan or cash. By that, shaping the future of the automotive industry.
Who we are
At Volvo Cars, our vision is clear: "To be the world's most progressive and desired premium car brand". We believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people on board. People with passion, energy, and a commitment to customer satisfaction. People that want to help Volvo revolutionize the industry, by offering subscription services that take all the hassle out of car ownership. We will support you to reach your full potential. Join us on this exciting journey into the future.
Your mission
As Global Online Business grows with more markets and products, we are setting up a new central team that will manage collections and disputes with our end customers for our European markets. Your task will be to, for Swedish, Norwegian and English-speaking countries, perform the entire dunning and overdue collection process as well as manage, investigate and solve customer disputes. As this is a new team, you will be part of setting processes and structures from scratch and make sure Volvo Cars deliver excellent customer service. In your role you with be in the middle of complex issues and daily talk with many stakeholders and teams.
Other tasks include:
• Drive improvement projects and support new implementations
• Support our customer care call centers and finance teams
• Act as a second line support, for customer disputes and claims, to our customer care teams
• Document processes
• Provide input to the digital development and test new system functionality
Who you are
You have related University degree or minimum 2 years of experience from operational end customer processes in an international firm, excellent communication skills and strive to provide great customer experience.
You are fluent in English and Swedish and Norwegian or English and Norwegian
We are looking for people who take accountability, both for their own direct area of responsibility, and the success of the team. You dare being bold, in a thought through way, with integrity, and curiosity as guiding stars. You are service-minded and have a high focus and priority on customers.
Location
HQ Gothenburg or Stockholm
How to learn more and apply
Please apply via the link provided before the 31-05-2021.
Please note due to GDPR, applications and CV's will not be accepted via email. In this process, we work with continuous selection.
If you have questions regarding this role, please contact Hiring Manager, Isabelle Taube at
isabelle.taube@volvocars.com If you have any questions regarding the position you are welcome to contact Senior Recruiter Pedram Yousefi at
pedram.yousefi@volvocars.comVaraktighet, arbetstid
Full Time Undefined
Publiceringsdatum2021-05-17ErsättningUndefined
Så ansöker duSista dag att ansöka är 2021-05-31
Klicka på denna länk för att göra din ansökanFöretagVolvo Personvagnar AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "49149-35486239".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Jobbnummer 5719754
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