Collection Agent, Ikano bank - Ikano Bank AB Sweden - Företagsekonomjobb i Malmö
Collection Agent, Ikano bank
Ikano Bank AB Sweden / Företagsekonomjobb / Malmö
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As a collection agent, you identify and notify non-performing customers of delinquent accounts by mail or phone, to solicit payment. You will be part of Ikano Bank, where we create possibilities for a better living by providing banking and financial services. We do it with different perspectives, natural curiosity and long-term focus. This is a unique chance for greater responsibility and future opportunities.

Let's make a difference in finance for the many people

The main task is to contact customers in arrears to encourage them to pay the debt overdue and help customers with payment difficulties. You contact clients to learn if they are aware of the issue and negotiate a payment solution.

You will be working primarily on the Swedish B2C market. The position is administrative and the phone will be your main working tool.

Key responsibilities

* Help customers with payment difficulties, both Sale Finances and Lending as well as business customers.
* Make outbound calls to customers in arrears
* Respond to incoming calls, letters and e-mails
* Regulatory Inquiries
* Cooperate with external collection partners
* Handle death estate errands

We offer you

We offer a dynamic workplace that combines individual work with team work. This position is more than what meets the eye. You will get the chance to push boundaries and influence your daily work. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Are you the one for Ikano?

We are looking for a responsible, flexible co-worker who has a strong customer focus and a sense of service You also need to be able to make demands of the customers. You must feel comfortable with contacting customers by phone. It is an advantage if you have a business school degree BA or equivalent theoretical qualification. You have to be fluent in the Swedish and English languages, spoken and written. You also need to understand banking language in English as this is the Ikano Bank's corporate language. Experience in negotiation is required. You always live by Ikano Bank's values.

Your key competences are:

* Customer focused
* Process oriented
* Good verbal and written skills.
* Multi-task oriented
* Open for change
* High sense of responsibility
* Problem solver

Join us now - together we will find a better way

Please apply before 2019-05-26. More information can be given by Nathalie Johansson through e-mail

About us

Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on

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Så ansöker du
Sista dag att ansöka är 2019-05-26
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Ikano Bank AB Sweden

Ikano Bank AB Sweden
Hyllie Boulevard 27
21532 Malmö

Hyllie Boulevard 27


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