Cloud & Connectivity Support
Randstad AB / Supportteknikerjobb / Göteborg
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We are looking for new colleagues to join us in a Cloud & Connectivity Support assignment for a Connected Car Delivery Platform.
You will be part of the 2nd line team and have the possibilities to work in a rapidly growing organization where you can help us build an outstanding environment. You will work in a growing, global enterprise software environment built upon committed and empowered colleagues who come to work knowing they are making a difference.
Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.
For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.
Last date to apply is 2023-03-31. Selection and interviews will take place continuously. The position may be filled before the application deadline, so apply as soon as possible.
For information:
josefine.westlander@randstad.seResponsibilities
Provide 2nd line support;
Manage issues (log, drive, evaluate, troubleshoot, trigger actions, categorize, prioritize, verify);
Handle case status communication;
Mobile Network Operator (MNO) & SIM Management: Monitor traffic and set alarm & Adjust SIM status & Report handling and distribution;
Cloud Backend Management: Monitor activities & Configuration of alarms;
Support with configuration of roles and permissions;
Test & Validation - Monitor service status;
Coordination and communication within the team, organization and with supplier support;
Coordinate with development team on issue resolution;
Availability to take responsibility for on-call schedule;
Be prepared to work overtime as applicable per labour law.
Qualifications
Can effectively communicate, work with minimal supervision, understand and execute instructions;
Have an eye for structure and order, find joy in maintaining a well-organized workplace;
Strong troubleshooting and analytic skills;
Drive and develop 2nd line structure and improve way of working;
Shall be comfortable in taking a central role dealing with both internal and external stakeholders;
Customer focused and service-oriented personality;
Understand application testing and quality;
Have basic understanding of cloud infrastructure;
Have a working knowledge of standard software and web-based applications;
Preferred experience or education in relevant areas:
Working in ITSM tools;
Support and issue handling within IT operation;
Basic understanding of IoT and connected devices;
Google Cloud Platform or equivalent;
Basic understanding of automotive industry;
MNO & SIM management;
System and application testing;
Agile methodologies;
About the company
Randstad Technologies specializes in the field of IT and is part of Randstad, the world leader in recruitment and consulting with operations in 38 countries. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. Our mission is to help you reach your true potential with your career in focus!
Ersättning Monthly
Så ansöker du Sista dag att ansöka är 2023-03-31
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "201428064".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Randstad AB (org.nr 556242-1718)
Arbetsplats Randstad
Kontakt Sabina Toderici
sabina.toderici@randstad.se +46700000000 Jobbnummer 7495284
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