Client Trainer / Support
Infront (The Online Trader Sweden AB) / Företagsekonomjobb / Stockholm
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hela Sverige Visa alla jobb hos Infront (The Online Trader Sweden AB) i Stockholm Infront (www.infront.no) is a provider of market data and trading technology to banks and brokerages internationally. Brokers use Infront's solution internally as an information system or an order entry tool. In addition, the same technology can be offered as a DMA solution to institutional and private customers for fast and secure access to DMA/electronic trading over the Internet.
The Infront terminal is a sophisticated market data and electronic trading solution for the equity, futures, fixed income and FX markets. It provides a unique combination of market data, trading, advanced functionality and flexibility.
Infront is AA rated by Dun & Bradstreet and is a Microsoft Certified Partner. Infront has been prominently listed in the Deloitte Technology Fast 50 in Norway and Fast 500 EMEA every year since 2003.
Client Trainer role description
JOB DESCRIPTION - DUTIES AND RESPONSIBILITIES (based in Stockholm, Sweden)
Infront Client Trainers focus on educating and supporting end users on the data and functional capabilities of our desktop product line. The Client Trainer provides excellent product, markets and client knowledge acting as a "Subject Matter Expert" and focuses on building customer satisfaction and strong relationships with our end user client base to ensure client retention and growth. The Trainer is Infront's ambassador to our clients providing excellent service to the customer.
The client trainer is responsible for the overall end-user satisfaction for all users allocated to the client trainer user portfolio.
The key responsibilities include:
• Deliver high level end user focused training to experts, influential site contacts and end-users in the upper, mid tier and low tier product range....via "floor walks"
• Build & own the relationship to key stakeholders in the financial marketplace in their sector of expertise and act as their competent partner
• Analyse client's current usage of our products and suggest best practices
• Increase usage of analytical and data content in the Infront terminal
• Pro-actively initiate, design & deliver workshops/events for customers
• Pro-actively design, implement and run market campaigns in conjunction with sales cases and new releases
• Work with the account team to develop and execute account plans to protect our clients existing revenue and ultimately grow revenue
• Provide proactive feedback to the account team on clients' use of products, future service needs, internal relationship issues/conflicts and competitive situations
• Identify untapped sources of potential revenue from both a product and service perspective as well as the departments that Infront has not yet penetrated at the client's site
• Consolidate customer feedback regarding product enhancements and passes it on to the appropriate departments in the internal organisation
• Be always top informed about financial markets affecting their clients and keep abreast of competitor information
Person Specification - Required Skills and Education
• Degree/equivalent Nordic qualification or relevant work experience
• Experience in Financial Markets i.e. Asset Management, Trading, Sales, Training, Account Management or Product Support
• Strong Customer Service Skills as demonstrated by ability to anticipate and meet customer needs and build relationships
• Excellent knowledge of customer business needs and workflows
• Proficiency with trading floor technology; including data applications
Publiceringsdatum2011-03-03Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön + rörlig lön
Eventuellt provision
Så ansöker duSista dag att ansöka är 2011-04-04
Ansökan kan skickas till e-postadress:
Riggio@infront.noKontaktKen Riggio,
Riggio@infront.noFöretagInfront (The Online Trader Sweden AB)
AdressInfront (The Online Trader Sweden AB)
11144 STOCKHOLM
KontorsadressJakobsbergsgatan 13 building C 6th
KontaktuppgifterTelefonnummer: 08
Jobbnummer 866298
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