Client Technical Support

International Consumer Services Sweden AB / Datajobb / Stockholm
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alaTest is a leading global provider of social commerce solutions that help retailers and brands improve customer satisfaction and increase their revenues through the value of reviews. alaTest's award winning review analysis technology aggregates, structures and analyzes millions of expert and consumer product reviews from more than 2,000 international review sources.

alaTest also operates product reviews sites for consumers in 18 countries and has offices in Stockholm, New York, Berlin and Wuhan.

We are now looking for a Client Technical Support in Stockholm.
You will be working with the Technology and Sales Teams, where the focus will be on technical investigation and problem-solving around client issues.

The goal is to ensure key clients' success and satisfaction. To this end, we need to have a hands-on investigator on board. The person should feel comfortable looking at code, querying data and spotting errors in the data set. We expect the candidate to have the ability to communicate their findings to non-technically savvy stakeholders and also to provide process support to optimize delivery. Tools to remedy would include relevant process documentation, simple code and efficient scripts to automate the underlying processes.

The candidate will be structured, detail-oriented and analytical while at the same possess excellent interpersonal skills. It will be required to communicate graciously with all levels of the organization, both internally as well as with our clients. Thus, apart from strong technical aptitude, communication skills are essential for a rounded profile in the Client Success Team.

• Key Job Responsibilities -
• Maintain and improve the delivery pipelines. Ensure a fast process from beginning to end with a minimum of errors.
• Developing delivery processes and delivering quality to customers.
• Be in close contact with our key customers to ensure they are happy with the service.

• Job Requirements -
• An academic degree or equivalent experience of database development
• Know SQL, Python, Java, Python (Preferred), BASH-scripting (Preferred), MySQL (Preferred), PHP (Preferred), XML (Preferred)
• Development Environment (IDE) :Eclipse(Preferred)
• Operating systems: UNIX/Linux OS(Required), Windows Operating Systems(Required)
• Systems Analysis and Design (Required), Database Management (Preferred), Software Development and Programming (Preferred)
• Good team player and able to take own initiatives
• Excellent English skills. Our company language is English. Swedish language skills are not required
• You must be authorized to work in Sweden
• The position is located in our headquarters in central Stockholm, Sweden
• Strong technical aptitude - Driven and result-oriented -Structured with the ability to plan, organize and deliver -Strong interpersonal skills and the ability to work in an international team

• About alaTest -
http://alatest.com/about.html
alaTest helps brands and consumers keep track of product reviews, as they are published across the globe.
We analyze and structure reviews to give immediate insights in the opinions of consumers and experts.

Be part of our mission to help consumers find the best products.
Be part of our mission to help brands understand their customers and make better products.

Please send your application with a short personal introduction and CV to jobs@alatest.com . Please state 'Client Technical Support? in your application.

Publiceringsdatum
2013-04-15

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
Ansökan kan tyvärr inte göras via e-post.

Företag
INTERNATIONAL CONSUMER SERVICES SWEDEN AB

Adress
INTERNATIONAL CONSUMER SERVICES SWEDEN AB
Ynglingagatan 27
11347 Stockholm

Kontorsadress
Ynglingagatan 27
Stockholm

Övriga kontaktuppgifter
Telefonnummer: 08-301275
Faxnummer: 08-301235
E-postadress: info@alatest.com

Jobbnummer
1522852

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