Client Services Technician - MyPro Sweden - Supportteknikerjobb i Stockholm
Client Services Technician
MyPro Sweden / Supportteknikerjobb / Stockholm
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An exciting opportunity has arisen for a current IT student to combine studies and live hands on experience for this global Fortune 100 corporation. The role is based in Kista, Sweden. Responsible for 50 desktop and laptop PC’s spread across the Nordic area including all the tasks below. This role is ongoing and requires 20 hours per week commitment which means the successful candidate can combine studies and gain experience simultaneously.
Client Services Technician tasks:
* Providing 1st and 2nd level desktop/laptop/monitor support (IBM & HP laptops/Dell desktops).
* Provide Audio Visual support to customers in conference rooms on site.
* Rebuild� Process: Follow the detailed rebuild process in place, for both Single User/Laptop XP Build and Bullpen/Multi-User XP Build.
* Troubleshoot Office Software Issues: Be able to support common software issues within the Office Suite.
* Support Outlook Profile & Folder Issues.
* Update accurately Asset Direct database user to monitor movement of desktops and laptops.
* Offer productivity assistance and training to all customers.
* Advise team members of any technical issues effecting PC Services – build issues, network problems.
* Monitor call management system to include continuous updating and closing of calls when resolved.
* Escalate any unresolved/unsupported issues in a timely manner to the appropriate team.
* Facilitate ad-hoc customer requests.
* Strictly Adhere to all policies and procedures as set out by the customer.
Technical requirements:
* Proficient Knowledge of Windows XP
* Proficient knowledge of MS Office suite
* Proficient knowledge of MS Outlook
* Understanding of Client/Server technologies
* Understanding of networking technologies (WAN/LAN)
* Understanding of networking software (TCP/IP; etc)
* Excellent hardware knowledge
Key Profile:
* Professional, with excellent communication skills and customer interaction abilities.
* Deal with customers in a Calm, Professional and Friendly Manner.
* Be able to converse and support customer.
* Understands the value of and follow the appropriate Process and Procedures.
* Unquestionably flexible and present a value-add performance.
Ability to quickly adapt and learn.
To apply for this position e-mail a copy of your CV and a cover letter to
Type "A01081" as subject.


Visstidsanställning 6 månader eller längre
20 timmar / vecka

Fast lön
Timmlön, 125kr - 155kr (inkl. semesterersättning)

Så ansöker du
Ange följande referens när du ansöker: A01081
Ansökan kan skickas till e-postadress:

MyPro Sweden

MyPro Sweden
11261 Stockholm


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