Client Service Advisor
Randstad AB Malmö / Administratörsjobb / Malmö
2012-11-05
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hela Sverige Ipendo is one of the fastest growing companies within the international Intellectual Property field.
Our mission is to deliver the most advanced yet simple to use, customer-friendly total communications platform and management system designed to meet all your current and future needs for pro-active IP management.
We are now recruiting for our Client Service Centre
Principal Purpose of the Job
The Client Service Advisor (the “CSAâ€) is responsible for providing a high quality frontline service to (key) clients. Working as part of a team, the CSA helps promote CPA Global as the premier service provider in our marketplace. The CSA is continuously focused on improving client service whilst reducing risk to the business.
The CSA lives and supports the values to allow for the development of long and profitable client relationships and therefore supports the important link and support functions between Sales and Business Operations in the Malmo office.
Principal Duties
• Escalating complex queries in a timely and professional manner
• Initiating improvements to renewal procedures, workflow and CPA Global’s services, which will increase growth and profitability
• Developing client knowledge and familiarity of CPA’s services
• Log, respond and resolve incoming telephone, email, fax and post queries for (key) clients
• Process new client set-ups
• Maintain client data in the event of smaller changes, e.g. smaller company mergers
• Ensuring clients receive a professional, efficient and high-level renewals service
Background
We are looking for someone who has previous client facing experience and has been working in industries with high demands of service. You have a strong attention to detail and work well under pressure. To succeed in this role you must have excellent interpersonal communication skills and be driven to develop and maintain positive client and business relationships.
Competence in MS Office products is a must as well as written and spoken Swedish and English.
Personal characteristics
It's important that you have a positive attitude, are self motivated and are a team player to the core. We focus on quality as well as being commercial and it’s a must that you share that. Furthermore we expect that you will initiate new ideas and improvements, are able to identify problems and have the ability to make and follow through with decisions.
Want to know moreabout this service,please contact Charlotta Lundblad, 040 698 08 02.
In this process Ipendo collaborates with Randstad. Welcome to
www.randstad.seto apply for the job.
Publiceringsdatum2012-11-05Arbetstider och omfattningheltid/tillsvidare
Ersättningenligt ök
Så ansöker duSista dag att ansöka är 2012-11-14
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktCharlotta Lundblad, +46 040 6980802
FöretagRandstad AB Malmö
AdressRandstad AB Malmö
Kalendegatan 26
21135 Malmö
Jobbnummer 1383708
Observera att sista ansökningsdag har passerat.