Client Coordinator Safmarine Sweden
Maersk Sverige AB / Organisationsutvecklarjobb / Göteborg
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hela Sverige Safmarine Container Lines is a shipping company belonging to the global Group A.P Möller-Maersk. Safmarine is represented globally and have around 2300 employees in total. In Sweden we are represented in Gothenburg, where our Sales and Customer Service department currently consist of 14 employees. From Sweden we also handle Norway and Finland Customer Service. You can read more on
www.safmarine.com and
www.maersk.com.Area of responsibility and job tasks
• Ensure all day-to-day communication with our customers, sales and other relevant departments is handled immediately and in an efficient manner.
• Ensure immediate and correct handling of all customer complaints. This includes taking ownership of such incidents until resolved.
• Work actively with our shared service centre in India, as and when required, to ensure communication and information availability is improved.
• Take responsibility for the execution of the shipment lifecycle process incl. cross functional coordination.
• Handle day-to-day customer service activities in accordance with Safmarine standards, strategy and processes.
• Continuously support and drive improvement of communication between ourselves, our customers, the Global Service Centre and other internal and external stakeholders to improve the business results.
• Keep customer informed at anytime if any changes to the confirmed plan.
• Coordination with internal suppliers and stakeholders with regards to sales, equipment, foreign offices, finance etc.
• Be proactive and efficient, leading to reduced need for service recovery.
• Immediate attention to, and resolution of, service issues.
• Constant review of processes to find efficiency gains and off-shoring possibilities.
Learning opportunities:
• Worldwide shipping & logistics
• Enhanced communication skills with both internal and external customers.
• Systems knowledge
• Improved ability on creative problem solving through handling customer service related issues.
• Teamwork and general individual development.
Generic Characteristics
The ideal candidate will be a person who has strong customer understanding. An individual, who's decisive, detail orientated, result orientated, service minded and strive to have high customer satisfaction, while meeting personal and company expectations. The applicant needs to have a strong drive to give our customers a world class service.
The ideal candidate will be a person who has a business and customer understanding, with experience from Customer Service. We are looking for an individual who is open for change and who has a sense of urgency. The person needs to be an excellent communicator, and enjoy interaction with others.
The ideal candidate must have the ability to take on multiple tasks in a constantly changing environment and he/she will have a positive mind-set and can-do attitude. The candidate must also have a high sense of responsibility and a focus on delivering excellence in the details.
Experience
• Experience from Customer Service, preferably in the transport/shipping industry.
• Good references from delivering targets, living company values and especially being a good colleague.
Language needed in the position:
Fluent English and preferably a Scandinavian language or Finnish.
Publiceringsdatum2011-01-21Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Heltid
1 temporary position, initially until end year 2011)
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-02-06
Contact: For questions regarding the job ad or position please contact Petra Engelbrektsson,
Please apply through our job portal at
www.maersk.com under Careers no later than February 6th, 2011.
• You can read more on:
www.safmarine.comwww.maersk.com.Ansökan kan tyvärr inte göras via e-post.
KontaktPetra Engelbrektsson +46 31 751 1605 or +46 733 710005.,
SWESCLCUSMNG@safmarine.comFöretagMaersk Sverige AB
AdressMaersk Sverige AB
Box 1115
40523 GÖTEBORG
KontorsadressMölndalsvägen 24
KontaktuppgifterTelefonnummer: 031-7511100
Jobbnummer 829225
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