Client Coordinator, Customer Service, Maersk
Maersk Sverige AB / Speditörsjobb / Göteborg
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hela Sverige Maersk Line is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world's largest ocean carrier. And we are consistently recognized as the most reliable container shipping company. The Maersk Line fleet comprises more than 600 vessels and a number of containers corresponding to more than 3,800,000 TEUs. This ensures a reliable and comprehensive coverage worldwide.
We Offer
We offer an exciting position in an international, challenging business environment characterized by high pace, diversity, personal development, delegation of responsibility and with opportunities for creating valuable relations with customers and colleagues in different countries and cultures.
Key Responsibilities
• Be the customer's single point of contact
• Maintain and develop customer relations
• Handle booking exceptions
• Handle daily communication with internal and external customers and stakeholders
• Identify and drive process improvements
• Be visible in the organization and act cross-functionally
• Take ownership and identify the "Voice of the Customer"
• Strive to reach team targets
• Be responsible for the own personal development
Who we are looking for
The ideal candidate is proactive, result-driven, service-minded and has a commercial mindset. You have excellent communication skills and enjoy the interaction with colleagues and customers in different countries. You are able to take on multiple tasks with a sense of urgency and strive to deliver excellence in the details.
We are looking for an individual open for changes and challenges in the exciting environment an international shipping company provides, and with the ability to take on tasks in a can-do spirit. It's important to have an improvement mindset and the ability to understand the bigger picture. We value the ability to quickly identify necessary actions and implement appropriate solutions, as well as preventive actions and process reviews leading to improvements. We would like the candidate to have Customer Service knowledge and preferably a University degree or other higher education.
Applicants need minimum 5 years experience from the shipping or forwarder industry and fluent skills in English.
The position is permanent and preferred start date is as soon as possible. If contacted by interesting candidates, we will run interviews before last application date expires.
If you find above interesting, please visit
www.maersk.com/career/vacancies and apply by creating a candidate profile and attaching your CV and cover letter.
Publiceringsdatum2013-05-31Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-06-23
Ange följande referens när du ansöker: Client Coordinator, Maersk
Ansökan kan tyvärr inte göras via e-post.
KontaktPernilla Falkendal, Manager, Customer Service + 46 733 710041
pernilla.falkendal@maersk.comFöretagMaersk Sverige AB
AdressMaersk Sverige AB
Box 1115
40523 GÖTEBORG
KontorsadressMölndalsvägen 24, 3tr
Göteborg
Övriga kontaktuppgifterTelefonnummer: 031-7511000
Jobbnummer 1570756
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