Client and Training Services

CAE Centre Stockholm AB / Kundservicejobb / Sigtuna
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Role & Responsibilities:
CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. Backed by a 70-year record of industry firsts, we continue to help define global training standards with our innovative virtual-to-live training solutions to make flying safer. We have the broadest global presence in the industry, with over 9,000 employees, 160 sites and training locations in over 35 countries. Each year, we train more than 220,000 civil and defence crewmembers, including more than 135,000 pilots, worldwide. www.cae.com
Passionate about your field? Looking for a work environment where you can meet challenges, innovate, collaborate with experts from various departments? Want to join a world-class company and industry leader and be proud to contribute to our projects and mission? Come join our Nordic team and share your passion with us!
Sounds like something you are up for? That's why we need you to complete our team in Stockholm-Arlanda. This role is a full-time permanent position with a six months probationary employment. Working hours are weekdays between 08:00-17:00.
The Role:
Responsible for coordinating and managing the clients and guests and provide them with essential information they may require. This position requires flexibility in a dynamic environment and the capacity to prioritize daily activities as they unfold.
Support and give guidance to the Instructor team regarding processes, give access to system admin and training material. The Client and Training Services is the primary point of contact between clients, guests and instructors prior to and during their training to ensure that expectations are being met and/or exceeded consistently.
RESPONSIBILITIES:
Create associated files for each course / student as required
Send welcome letters and course loading instructions to incoming students
Timely production of course documentation and reports
Manage eLearning accounts and provide CBT support
Manage training records and archives
Execute front office duties
Support customers with booking of flight tickets, hotel, transport and visa

KNOWLEDGE, SKILLS AND EXPERIENCE:
Experience in the aviation industry is desirable
Education - high school as a minimum with 2-5 years related experience
Excellent PC skills (Word, Excel, Power point and Outlook)
Excellent verbal and written communication skills in English, Swedish and a good understanding of the Scandinavian languages
Strong focus on quality with a continuous drive towards process improvement and customer satisfaction
Strong interpersonal skills and team player attitude are essential
Organized and accurate detail work are essential
Able to work using own initiative
Ability to concentrate and work in a fast-paced environment. Readily accepts changes and adjusts accordingly
Ability to maintain strong customer orientation under adverse circumstances

WE OFFER YOU:
A supportive, dynamic team and a friendly corporate culture
Exciting and developing broad role with great opportunities within an international, growth-oriented company
Occupational pension
Wellness allowance
Health insurance

Does this sound like an interesting challenge for you? If so, please apply as soon as possible and no later than 15 May 2021 by clicking the "apply"-button and following the instructions.
We look forward to receiving your application!
We handle the applications on an ongoing basis and the position can be filled before the mentioned date.
Background check (incl. criminal record) and personal tests are part of our recruitment process.

Publiceringsdatum
2021-04-23

Så ansöker du
Sista dag att ansöka är 2021-05-15
Klicka på denna länk för att göra din ansökan

Adress
Cae Centre Stockholm AB
Arlanda flygplats
19060 STOCKHOLM-ARLANDA

Omfattning
Detta är ett heltidsjobb.

Arbetsgivare
Cae Centre Stockholm AB (org.nr 556397-3444)
Arlanda flygplats (visa karta)
190 60  STOCKHOLM-ARLANDA

Arbetsplats
CAE Centre Stockholm AB

Jobbnummer
5713303

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