Chinese speaking Client Services Officer

Ftt Sweden AB / Supportteknikerjobb / Uddevalla
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Publiceringsdatum
2014-08-05

Beskrivning av verksamheten
Fair Trading Technology is a technology provider, creating innovative solutions for the day-to-day problems facing FX brokers and their clients. Since 2010, we have been connecting trading platforms, liquidity providers and brokers, with operations in London and Sweden.

Dina arbetsuppgifter
Our customer base in China is increasing rapidly and to provide the best support possible to our clients, we are now looking for a Chinese speaking and service minded colleague with an interest in technology. The job contains a broad range of tasks as the Client Services team are responsible for the whole chain of delivery and support, both first and second line. You will work together with our sales representatives to ensure that the customer gets a solution fitted to their needs. Together with you colleagues and team manager, you will be responsible for the technical implementation and configuration, which means a close dialogue with the customer's technical representative. The role as Client Services Offices also includes test for delivery as well as education, surveillance and support after the solution has been delivered. You will have customer contacts on phone, email and chat and together with our developers handle technical issues as they occur. Our technical surveillance and support covers all hours, why you will be working in shifts, mostly towards our Chinese customers. Our company language is English, so it's important that you are comfortable with the English language as well as the Chinese. Working for FTT, you will be joining a fast paced team of enthusiasts with a common vision and great mindset. Our modern offices are located in the center of Uddevalla, with great atmosphere and fabulous design. Welcome with your application by email as soon as possible, we are revising applications continuously and the position might be filled before the end date of the recruitment process. We are looking forward to hear from you! The FTT Team

Utbildning och erfarenhet
• Service Minded - High level of both English and Chinese (spoken and written) - 3+ years of work experience - A proactive work approach - The ability to work varied hours It's a plus if you have the following experience - Financial Markets (Forex, CFD, Stocks etc) - Previous experience from Customer Service/Technical Support - Knowledge in system development - Experience from quality assurance

Arbetstider och omfattning
Tillsvidare
Heltid

Tillträde
Upon agreement

Ersättning
Fast lön

Så ansöker du
Apply by sending your resume and personal presentation to lisa.bogren@fairtradingtech.com no later than August 17th. Label your email with "Chinese CS application".
Ansökan kan skickas till e-postadress: lisa.bogren@fairtradingtech.com

Kontakt
CHRO Lisa Bogren 0522-679370 lisa.bogren@fairtradingtech.com

Företag
Ftt Sweden AB

Adress
Ftt Sweden AB
Kungsgatan 11
45130 UDDEVALLA

Kontorsadress
Kungsgatan 11

Övriga kontaktuppgifter
Telefonnummer: 0522679370

Jobbnummer
1953641

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