Central Fulfilment Operations Leader, Ingka Services Ab, Malmö
Ingka Services AB / Kontorsjobb / Malmö
Observera att sista ansökningsdag har passerat.
Visa alla kontorsjobb i Malmö,
Burlöv,
Lomma,
Staffanstorp,
Vellinge eller i
hela Sverige Visa alla jobb hos Ingka Services AB i Malmö,
Helsingborg,
Älmhult,
Linköping eller i
hela Sverige Central Fulfilment Operations Leader
Customer Fulfilment, INGKA Group, Malmö
CUSTOMER FULFILMENT
Do you want to be part of fulfilling customers dreams? Come and join Customer Fulfilment.
Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a customer-centric, fully integrated, process-oriented organisation with an end-to-end approach. Enabling us to develop our business and deliver results across functions together with our partners. We are focusing on providing a seamless shopping experience with great quality in all touchpoints for the many people.
FULFILMENT OPERATIONS
Take the overall accountability and direct responsibility for a high-performing Customer Fulfilment Operations organisation. Together with the markets drive the business agenda for Central Operations in the markets. The Central Fulfilment Operations Manager is responsible performance and cost development of the distribution centres and regional units and business partner for Transport and Logistics Services at Purchasing and Logistics, Inter-IKEA.
ABOUT YOU
We believe you are inspired by the IKEA vision, values and culture, you see the customer first and consider the impact on the customer when taking decisions. Applying strategic, tactical and operational approach for analysing business opportunities from customer/perspective and inspired by challenging situations is what you enjoy. Moreover you are motivated by leading business through people and you strive to understand the IKEA business and customer needs and influence improvement of the business with focus on customer satisfaction.
In this role you have a university degree in logistics, economics, business administration or 3 - 5 years of experience and proven performance in logistics/commercial/supply chain on operational and/or tactical level. In addition you have proven knowledge and experience of meeting and interacting with various business partners especially in matrix relationships and of store operations and outbound process. You can also prove successful indirect leadership in a complex environment with delivering business results, the ability of strong interdependent leadership and good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problem-solving experience. Furthermore you have analytical, organisational and change management skills and you know how to develop and improve ways of working. You are also aware of the way to successfully lead projects or processes on country/market/national level. Last but not least you have excellent presentation skills and you are fluent in English.
You have knowledge in following:
• IKEA business model, the strategic landscape and IKEA ways of working
• excellent business understanding
• deep understanding of IKEA processes, supply chain, warehousing operations and service business leading to an excellent customer fulfilment
• excellent understanding of the customer and co-worker needs, demands and expectations on the markets
• stakeholder management
• strong financial competence and understanding of the financial impact on total network
• relevant IT solution landscapes associated with CFF
As a person you have a strong collaborative mind-set, strong end-to-end orientation and an ability to act within the global framework in order to achieve local/market/organisation goals. You also have strong ability to identify need and drive change within the organisation acting in multi-cultural, interdependent and matrix environments. Moreover you possess strong analytical capability to enable translation of business and customer needs into development initiatives.
ABOUT THE JOB
As a Central Fulfilment Operational Leader you will together with the Group Central Fulfilment Operations team define, establish and ensure operations excellence in the area of customer order fulfilment in fulfilment units with a long-term focus based on the organization's vision. Moreover you will contribute to the development of the Central Fulfilment Operations with focus on customer-centric and on collaborative approach. You will be responsible for efficiency and continuous improvement, short and mid-term capacities, cost development and contribution to the cost goal, sustainability and succession planning. You will also have the matrix responsibility for the Market Central Fulfilment Operations Leaders.
Warmly welcome with your application
Publiceringsdatum2019-01-29Så ansöker duSista dag att ansöka är 2019-02-08
FöretagINGKA Services AB
KontorsadressÄlmhultsgatan 2
Jobbnummer 4582109
Observera att sista ansökningsdag har passerat.