Central City Success Manager (m/f/d)
Voi Technology AB / Datajobb / Stockholm
2025-06-25
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hela Sverige YOUR MISSION AT VOI
As Central City Success Manager at Voi, you will collaborate closely with our Markets, Central Business, and R&D teams to drive market growth and product optimization. Your mission will be to build tools, processes, and guidelines that empower local teams to make the right decisions for optimizing their P&L from a holistic perspective. This includes a specific focus on the user experience and compliance with local permit requirements. You will also support efforts to assess user behavior patterns and proactively mitigate business risks associated with non-compliant user behavior, fraud, and abuse. This role will include:
Support development and implementation of frameworks, tools and products to assess users' risk profile , implement and develop processes to proactively prevent or mitigate business liabilities arising from user non-compliant behaviour.
Focus on new rider risk management function by continuously assessing and reducing impact of insurance risks, city fines and impounds, and also fraud and abuse of T&C by Providing solutions that mitigate risks in individual cases without impact to riderbase development.
Standardising Rider Risk Metrics Across the Group and developing regular actionable reporting to reduce each risk bucket: insurance, fines, permit and fleet cap risks, as well as forecasting the financial costs of these risks in collaboration with the finance team.
Owning end to end solutions on rider risks: SOP/playbooks, Rider Messaging, Product Configurations.
Compiling and providing strategic feedback and business case for product development on rider risk from a rider experience perspective as well as streamlining crossfunctional processes between local teams, Central Ops and Rider organisation.
Support development of tools and processes to monitor the user experience and level of compliance with local permit requirements.
Contribute to frameworks and benchmarks to put these data points into context to allow further market growth.
Support rollout of new products by establishing the foundational tools and frameworks to carry out the same optimization efforts as outlined above.
Contribute with service design and optimisation expertise in competitive bids regarding tenders.
Provide product and management teams with synthesised insights and hypotheses supporting ideation, prioritisation and decision making based on cross-market patterns, pain-points and performance data.
WHAT YOU NEED TO EMBARK
We're looking for a commercially minded, action-oriented, and self-sufficient Central City Success Manager who can build strong relationships and thrive in a fast-paced environment. In addition to being fluent in English, we believe the right person has:
Bachelor's degrees within finance, economics, engineering or another related field
2+ years experience from operations, user experience and/or product optimisation
Experience contributing to complex, multi-stakeholder performance improvement projects
Hands-on experience of business modelling and data analysis
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you'll have the opportunity to:
Join the #1 micromobility company in Europe and one of the fastest growing scaleups
Get "skin in the game" through our employee options program and be a part of building a world class organisation and a scalable people-function
Work from our French HQ in Paris and have impact on the company's success globally
Work with inspiring, motivated and fun colleagues towards a common goal
Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2025-12-12
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Voi Technology AB (org.nr 559160-2999),
https://www.voi.com/ Arbetsplats Voi Technology
Jobbnummer 9403335