Call Centre Team Leader -Gothenburg
Totalstay Ltd, Uk Filial / Administratörsjobb / Göteborg
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hela Sverige Visa alla jobb hos Totalstay Ltd, Uk Filial i Göteborg Our Company is an international online hotel reservation business specialising in quality hotel accommodation at discounted rates. We are a growing Company with a dynamic and vibrant team. We are now seeking a Team Leader with previous relevant experience to provide support and assistance to the Call Centre Supervisor and to perform the ongoing, day to day, duties of the Call Centre as required.
Duties and responsibilities:
Responsible for monitoring the performance of a team of Call Centre Advisors
Actively manage the performance of the team and provide training, coaching and support and as necessary to improve results
Assess the quality of each team members work by a giving feedback and completing performance reports
Work closely with the Supervisor and Call Centre Manager to identify additional training or support required to ensure Call Centre Advisors are undertaking their duties to the highest possible standards
Allocate emails to the team and follow up on their performance against the actions required
Monitor the progress of tasks and projects allocated to the team and to report back to the Supervisor on issues arising, the status of work and individual performance
Undertaking performance appraisals reviews twice a year for the Call Centre team
Facilitate monthly team meetings as required
Deal with all the administrative duties attached to the role
Complete any other tasks as directed by the Supervisor and/or Call Centre Manager
Complete the Supervisor duties in their absence
Supervise and organise the monthly rota.
Report any sick days and holidays to the London office. Maintain the sick days, holidays and lateness rota and prepare monthly HR reports.
The successful candidate will have previous experience in:
Essential:
Minimum 12 months experience working in a Call Centre role and/or in a Team Leader/Supervisory role
Fluency in spoken and written English and Swedish
Computer literate
Strong communication, interpersonal and team coaching skills
Ability to organise and plan effectively and to prioritise and meet deadlines
Strong influencing skills
Team working skills
Resilience and open to working in an ever-changing environment
A can do approach
Desirable:
Travel industry experience
Strong experience in managing people
Hours of work:
This is a full time, permanent role. The core hours of work in the Call Centre are between 8.00 and 18.00 Monday to Friday and between 10.00 and 18.00 on Saturdays, Sundays and Public Holidays.
If you can offer us hard work, a passion for business growth and the benefit of your experience in a customer service role, we are waiting for your application!
Please apply in english via email to
sofia.ljungberg@totalstay.com and to
Loredana.pierini@totalstay.comadding a covering letter to explain why you are interested in this role.
Deadline for the applications is 28th February 2013
Publiceringsdatum2013-02-13Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-02-28
Ansökan kan skickas till e-postadress:
sofia@totalstay.comFöretagTOTALSTAY LTD, UK FILIAL
AdressTOTALSTAY LTD, UK FILIAL
Vågmästaregatan 1 B
41714 GÖTEBORG
KontorsadressVågmästaregatan 1 B
GÖTEBORG
Övriga kontaktuppgifterTelefonnummer: 0317447550
E-postadress:
sofia@totalstay.com Jobbnummer 1466662
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