Call Centre Advisor- Bilingual Polish/Swedish
Totalstay Ltd, Uk Filial / Marknadsföringsjobb / Göteborg
2014-02-20
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hela Sverige Visa alla jobb hos Totalstay Ltd, Uk Filial i Göteborg Our Company is an international online hotel reservation business specialised in quality hotel accommodation at discounted rates. We are a growing Company with a dynamic and vibrant team. We are now seeking a Call Centre Advisor with previous relevant experience to provide first class customer service advice to the companys direct clients by identifying and providing solutions to customer needs in a timely and professional manner.
• Provide advice, support and manage enquires and bookings from agents, affiliates and sales offices via in house computer system, telephone, email or fax
• Ensure that all enquiries and requests are managed to a successful conclusion by following guidelines and procedures.
• Deliver a first class customer service and recognise the importance of customer retention and relationships with suppliers/other departments within the organisation.
• Prioritise the workload according to deadlines
• Portrays a professional approach to customers at all times
• Negotiate best possible rates and conditions with suppliers
• Maintain and enhance good business relationships with agents, affiliates and suppliers
• Update IT systems with bookings and other information
The successful candidate will have previous experience in:
Essential:
• Experience working in a customer facing role
• Fluency in spoken and written English, Swedish and either Polish or Russian. So you need to be able to speak both Swedish and Polish or Swedish and Russian.
• Computer literate
• Good negotiation and influencing skills
• Accuracy, research skills and attention to details
• Team working skills
• Ability to work under pressure and to meet tight deadlines
• Resilience and open to working in an ever-changing environment
• A can do approach and willingness to take ownership for decisions
Desirable:
• Travel industry experience
• Travel related qualification
• Knowledge of any other European languages
Hours of work:
This is a full time, permanent role. The core hours of work in the Call Centre are between 8.00 and 18.00 Monday to Friday and between 10.00 and 18.00 on Saturdays, Sundays and Public Holidays.
If you can offer us hard work, a passion for business growth and the benefit of your experience in a customer service role, we are waiting for your application!
Please apply via email to
sofia@totalstay.com adding a covering letter to explain why you are interested in this role. We would need your application in English.
Publiceringsdatum2014-02-20Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-03-21
Ange följande referens när du ansöker: Call Centre Advisor
Ansökan kan skickas till e-postadress:
sofia@totalstay.comFöretagTOTALSTAY LTD, UK FILIAL
AdressTOTALSTAY LTD, UK FILIAL
vågmästareg 1 B
41702 GÖTEBORG
Kontorsadressvågmästareg 1 B
GÖTEBORG
Jobbnummer 1786495
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