Buss Sa M-Commerce Sw Operations Cs 100378
Ericsson AB / Elektronikjobb / Karlskrona
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As a team member of SA M-Commerce Software and Operations unit, Near Product Services you are supporting our customers and customer units with Specialized Customer Support. Your role will be Customer Support Engineer and you will have possibilities to expand and deepen your technical skills within the M-Commerce products (EWP and EMI) while supporting our current customers and ongoing customer projects.
Responsibilities & Tasks
• Provide support in technical query and trouble shooting problems reported by customers
• Register trouble report towards R&D
• Take emergency duty and support on critical cases
• Summarize the problems founded and provide preventive action proposals
• Collect feedback from customer side and submit to R&D Program to continue improving product
• Continuously update knowledge base
• Participate in customer project activities such as FFI, FNI and FOA activities
• Close collaboration with R&D and participate in knowledge transfer activities, typically LSV and test
Position Qualifications
• Excellent technical M-Commerce Product Portfolio knowledge or from similar areas
• TR handling and Requirement Management Knowledge
• High degree of Customer and Business Understanding
• Initiating and Driving Action
• Collaborative, Relating & Networking
• Product Development Knowledge
• Delivering Results and Meeting Customer Expectations
• Adapting & Responding to Change
• Good Communication and Presentation Skills in English
• University degree BSC, MSC or equivalent
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Please apply by the following link:
https://performancemanager12.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=100378&company=Ericsson&username=&st=CC091A82D130CDC62A8698FA476396959DBA788DVaraktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-11-18ErsättningFast månads- vecko- eller timlön
FöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Kista
Jobbnummer 2534906
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