Business Expert / Compliance to Checkout at H&M
H & M Hennes & Mauritz Gbc AB / Kundservicejobb / Stockholm
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The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.
We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.
Job Description
The Checkout area is a part of Customer Domain within Business Tech. Within Checkout we are responsible for a wide range of products and services, such as Point of Sale systems in our stores, Digital checkout on our web and app, a variety of omni checkout enabling services, and digital returns. The Checkout area covers the journey from the "wallet in hand" customer experience and until they have returned or decided to keep their items.
As a Business Expert you will be in the center of the action where product meets business. You will be working closely with Product Owners, development teams and other stakeholders, helping to make sure that the product development is in line with the business need. Furthermore, you will be in close collaboration with Local Accounting representatives and other Business Tech teams around the globe to ensure that our checkout solutions meet all local legal, fiscal and compliance requirements in a cost-efficient and sustainable way. You will gather, analyze, and translate legal, fiscal and compliance requirements so that all parties involved know what the requirements means. Your expertise and engagement will be crucial to succeed in the ongoing Checkout decoupling journey and to reach our Checkout mission.
We also believe you have,
Ability to gather, analyze and understand legal, fiscal and compliance requirements
Ability to gather, analyze and understand customer and business needs
Strong analytical skills
Excellent communication skills
Strong in stakeholder management
Comfortable in discussing product design and improvements
define appropriate business, product and quality metrics and key success indicators
Ability to apply subject matter expertise to support construction of product strategy, including definition of relevant business, quality/test, and product KPIs
Ability to ensure the quality of the delivery by setting acceptance criteria's and perform end-user testing, always with focus on the customer experience.
Ability to integrate qualitative and quantitate research, product analysis and customer insights into product requirements
Experience in Agile software development practices
Qualifications
We believe that you thrive in a non-hierarchical culture of collaboration, transparency, safety, and trust. Working with a focus on value creation, growth and serving customers with full ownership and accountability. Delivering exceptional customer and business results.
Our journey will lead to something new and exciting - we will test, fail, and learn. You are an important player in this transformation; therefore, we believe you are flexible, and able to work in an environment that is not yet formalized.
We also believe that you...
Honest and transparent communication when in agreement and not in agreement
Enjoy being a part of a team
Open minded
Problem oriented
Fluent in English written an oral
Swedish, oral, and written is meriting
Additional Information
Do you think we are a match? We hope so!
Apply with CV and, as a suggestion, a personal letter 23/12 at the latest. Positions will be filled on an ongoing basis.
Publiceringsdatum2021-12-24Så ansöker duSista dag att ansöka är 2022-01-23
Klicka på denna länk för att göra din ansökanAdressH & M Hennes & Mauritz Gbc AB
Årstaängsvägen 13
11775 STOCKHOLM
Omfattning Detta är ett heltidsjobb.
Arbetsgivare H & M Hennes & Mauritz Gbc AB (org.nr 556070-1715)
Årstaängsvägen 13 (
visa karta)
117 75 STOCKHOLM
Arbetsplats H&M Group
Jobbnummer 6209380
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