Board & Leadership Service Specialist
Nasdaq / Butikssäljarjobb / Stockholm
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hela Sverige As a Board and Leadership Service Specialist you will be responsible for managing post-sale customer relationships for Corporate Solutions, Governance/Board & Leadership services in the Nordics.
Nasdaq Corporate Solutions' Board and Leadership portals lead the market in delivering paperless process for board and leadership team communication and corporate engagement. Our clients use our solutions to streamline meetings, accelerate decision-making and strengthen governance.
Your goal is to ensure Corporate Solutions reaches outstanding customer satisfaction scores and client retention targets by educating clients on Directors Desk® and Nasdaq Boardvantage®. You are comfortable training & interacting with clients at all levels of an organization remotely or in-person. You either have good knowledge of Corporate Governance or an aptitude to learn quickly workflows & applications related to the industry.
You will be working from our Stockholm office alongside sales and account managers of Corporate Solutions.
Your responsibilities and activities:
• Manage day to day client requests, ensuring that questions/concerns are addressed in a timely and accurate manner
• Provide training and on-going support for Directors Desk® and Nasdaq Boardvantage®.
• Monitor and expand usage of Nasdaq's Board & Leadership solutions via proactive outreach
• Work closely with Sales/Account Managers in devising strategies to retain revenue, and highlight at-risk situations
• Manage relevant product migrations, including training on new product / workflows / enhancements and support during the migration process
• Identify potential upsell opportunities within client base
• Work with internal stakeholders (Product Management, Sales, Commercial Management) to address and represent any market-specific user needs and requirements
• Participate in ad-hoc projects with the view to improve client satisfaction, client retention and growth, education and internal workflow
Education, Professional accomplishments, and Certifications
• Excellent written and verbal communication skills in Swedish and English
• At least 5 years of previous B2B experience is mandatory
• Financial markets knowledge
• Preferably some corporate governance workflow knowledge
Skills, Requirements and Competencies
• Good Microsoft suite skills
• Excellent presentation & training skills
• Willingness to stay up-to-date with technology, product, and financial innovations
• Strong interpersonal & communication skills
• Ability to handle frequent change
This is a regular full time position located in Stockholm, Sweden. As the selection and interview process is ongoing, please submit your application in English as soon as possible.
Nasdaq, the creator of the world's first electronic stock market, is the world's largest exchange solution company providing top of the line trading and clearing technology. Our technology powers more than 85 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions across six continents.
The Corporate Solutions part of Nasdaq offers companies of all sizes a wide range of corporate services and solutions designed to help amplify brands and improve effectiveness and efficiency.
Publiceringsdatum2017-11-24Så ansöker duSista dag att ansöka är 2017-12-24
Klicka på denna länk för att göra din ansökanFöretagNasdaq
AdressNasdaq
Tullvaktsvägen 15
11556 Stockholm
KontorsadressTullvaktsvägen 15
Jobbnummer 3821740
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