B2B Technical Support Engineer to Samsung
MultiMind Holding AB / Supportteknikerjobb / Stockholm
2019-12-06
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We are looking for a B2B Technical Support Engineer to join one of the leading consumer electronics companies in the world! This is a consultancy opportunity, a 2 year contract starting ASAP with possible extension.
The Company: Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence-and commitment to develop the best products and services on the market. In today's fast-paced global economy, change is constant and innovation is critical to a company's survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.
Job Description: As a B2B Technical Support Engineer you will support the B2B Division. Your main responsibility will be to support product and solution issues within Samsung, for partners, and in end customer environments for LED/LFD/HTV products in the Nordics, in close cooperation with quality and R&D operations in Korea. Job assignments also include:
Identify and analyse quality issues on LED/LFD/HTV products
Advanced diagnose and troubleshooting of LED/LFD/HTV products
Support Samsung Authorized Service Partners with training and guidelines
Support CS technical engineer in daily operation within the Nordics
Escalate product quality issues to Samsung production and development operations
Manage implementation of new system logics and follow up with partners
Identify and solve critical issues in end customer environments
Support presales and post sales issues on site and partner pilot tests
Support problem solving task-force activities for products and solutions
KPI management and analyzing data
Suitable Background: Experience from working with service and support of LED/LFD/HTV products
Knowledge from working with Magic Info, Reach Solution, Teamviewer, and LSM
Broad experience in solutions and technical support from professional LED/LFD/HTV business
Strong knowledge of IT-infrastructure management and IT department operations
Good knowledge and understanding of both software and hardware of modern LED/LFD/HTV products
Technical degree preferred, alternatively exceptional track record
Your Profile: We are looking for a person with a genuine interest in B2B electronics and aftersales. To be successful in this role you need to be energetic and self-propelled with a short learning and the ability to find new solutions to complex problems. We also see that you have:
Good priority skills and judgment of situation urgency
Short learning curve and ability to adapt and take initiative in unfamiliar situations
Analytical with ability to tackle a problem by using a logical, systematic, sequential approach
Exceptional ability in structured problem solving and innovative out of the box thinking
Exceptional ability to take initiative, drive tasks and daily operations self-propelled
Exceptional service mind towards internal stakeholders, pratners and end-customers
Good knowledge in Microsoft Office applications
Strong communication skills in English
Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.
We offer MultiMind employees: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation.
A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.
Participate in fun activities and events.
Generous preventive health care through beneficial discount on gym membership
Varaktighet, arbetstid
Heltid 2 år
Publiceringsdatum2019-12-06ErsättningEnligt avtal
Så ansöker duSista dag att ansöka är 2020-01-31
Klicka på denna länk för att göra din ansökanFöretagMultiMind Holding AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare MultiMind Holding AB (org.nr 556618-3686),
http://www.multimind.se Arbetsplats MultiMind Bemanning AB MultiMind Bemanning AB
Jobbnummer 4991155
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