Associate Customer Success Manager
Epidemic Sound AB / Säljarjobb / Stockholm
2025-03-20
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hela Sverige Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us- and let the world feel your work.
We are now looking for an Associate Customer Success Manager to join our Enterprise team in Stockholm.
What are we looking for
We are strengthening our global Enterprise Sales Organization with a growth-focused Associate Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound's small to midsize enterprise clients across Europe, Middle East and Africa. Our Enterprise customers include production companies, broadcasters, advertising agencies, digital publishers, and brands with audiovisual media at their core.
Your key responsibilities include:
Act as a trusted partner throughout the Customer's lifecycle by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables
Onboard, develop, and nurture new customers with a focus on actively increasing product adoption and engagement across the customer's organization
Identify, drive and close new business opportunities in the client portfolio to scale Epidemic Sound's business with your accounts over time - utilizing a combination of transactional and consultative sales skills
Take a holistic approach to discover your customer's business needs and work with the customer to define strategic solutions to meet those needs and solve problems
Identify early warning signs that an account may be likely to churn by analyzing usage data, customer engagement, and customer feedback and develop strategies to retain and turn around these high-risk accounts
Collaborate with our sales, product & tech, music and marketing teams to ensure Epidemic Sound's Ecosystem is fully utilized to deliver an exceptional customer experience
Be the voice of our enterprise customers internally at Epidemic Sound - share strategic use cases, process improvements, and customer feedback into the internal ecosystem to improve the experience for our enterprise customer
Contribute to team OKRs to ensure initiatives, processes, and programs are achieved
Stay up to date with trends and best practices within the field
Other duties, tasks, and responsibilities may be assigned at any time
Requirements:
To truly succeed in this role, you probably have a background in customer success/sales where experience with music licensing is meritorious. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with decision makers. Creative, energetic, and self-driven, you understand the customer and their use cases and know how to be a trusted partner. You are a self-starter who takes the necessary initiatives to get things done, and your impeccable social skills turn strong relationships into solid business opportunities
Preferred Qualifications:
• 2 years of experience of customer-facing experience in implementation, client services, customer success or sales role
Experience working against retention and expansion targets with a track record of meeting and/or exceeding targets on a consistent basis
The ability to bring fresh ideas to the table, when it comes to user adoption and churn mitigation
The ability to develop trusted relationships with customers and quickly find creative solutions
Passionate about helping prospective customers scale up their business through Music, Media, and SaaS solutions
Proactive self-starter who takes the initiative to get things done. High reliability, detail-oriented, and outstanding follow-through
Comfortable with ambiguity, and not afraid to fail or make mistakes. Receptive to feedback and quick to iterate
Familiarity with Salesforce or Customer Success Platforms such as Totango, Gainsight, or Planhat is a nice to have but not a requirement
Ability to navigate sales conversations and sales cycles from start to finish with several decision makers
Ability to navigate negotiation conversations and customer issues with confidence
Fluency in English is required
Experience from the music industry is meritorious
Equal opportunity employer
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Application
Ready to make the world feel your work? Please apply, in English, by clicking the link "interested" below.
Så ansöker du Sista dag att ansöka är 2025-04-19
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Epidemic Sound AB (org.nr 556781-0899)
Västgötagatan 2 (
visa karta)
118 27 STOCKHOLM
Jobbnummer 9235554