Assistance Manager Falck Global Assistance
Falck Global Assistance AB / Ekonomichefsjobb / Stockholm
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hela Sverige Falck Global Assistance is a business unit within the Falck Group, providing global emergency medical assistance, international healthcare and security services to travelers, expatriates and employees working abroad. Our services are used by numerous companies in various business sectors, to provide risk management solutions to deliver end to end medical and security services. Falck Global Assistance makes sure that our customers feel in safe hands - 24 hours a day, 365 days a year.
We have confidence in our concept of creating excellence in all aspects of delivering safety and help, and we are looking for credible and ambitious Assistance Managers to assist us in achieving our goals. If you enjoy working in an international setting and are interested in communication, languages, traveling and helping people in emergencies, then Falck Global Assistance offers a great opportunity.
To work in this role, you will need to be able to motivate and lead a team. Your team will consist of approximately fifteen travel assistance coordinators.
Primary tasks and responsibilities
This position entails a characteristic and motivating leadership role. You will have the responsibility for the operational staff and daily operations, ensuring the workflow and cooperation throughout the organization. Your impact will ensure that we reach our goals and always make every effort to create operational excellence.
Your tasks are:
Staff management and employee development
Supervising, coaching and motivating employees
Securing standard operating procedures and optimizing processes
Daily resource management with compliance to budget
Ensure compliance with guidelines and instructions
Responsible for customer service deliveries
Responsible for service level agreements and KPI performance
Follow up and act on Employee Satisfaction Survey results
Costumer complaint handling
Resource planning
Background and competences
We expect that you have experience of leading and motivating employees and we are looking for a leadership that is characterized by clarity, drive and commitment. You are structured, analytical and dare to make demands to achieve results. We see skills such as communicative and open, as natural for you to be able to build relationships and create trust.
It is furthermore important that you have the following skills and competences:
High cooperation and interpersonal skills
High performer
Exceptional prioritizing skills
Business minded and financial understanding
Costumer care experience
Excellent communication skills orally and in writing: Swedish and English as minimum.
Have excellent IT skills
Proactive and comfortable with taking on major responsibilities
Our Emergency Response Center is open 24-hours a day, thus your schedule will be reflective of this. We expect a high flexibility, and weekend and evening shifts should be expected. You should also be available during peak seasons which are typically during holidays.
We offer an exciting and unique opportunity in a fast-growing division of a large worldwide organization. With your skills and personality, you can make a difference, and you will become part of a company where focus on innovation, excellence and improvements is combined with a proud 100 year history of providing assistance everyday - everywhere.
The recruitment process
To ensure that we have the right people working in Falck Global Assistance, we will invite you to an Assessment Day. Here you will meet your future manager and colleagues, who will tell you about the job and how it is to be employed at Falck Global Assistance. During the meeting you will be expected to participate in small exercises and tests, and there will also be an individual interview. We will also ask you to prepare a task that you should present during the interview.
Apply
Send your application online by clicking the red "Ansök" button on the right side.
We need your full application latest November 15 - 2015.
There are two available positions of Assistance Managers, whereof one is a temporary position due to maternity leave during 2016.
The positions will be filled immediately when the suitable candidate is found.
Falck's six values Accessible, Competent, Efficient, Fast, Helpful, and Reliable make up the backbone of our organization. We live by the values and if you want to be our new colleague, it is important that you can recognize yourself in these.
Varaktighet, arbetstid
Heltid En tillsvidare Ett vikariat 2016
Publiceringsdatum2015-10-23ErsättningMånadslön
Så ansöker duSista dag att ansöka är 2015-11-15
Klicka på denna länk för att göra din ansökanKontaktPernilla Olsson 0760 - 26 90 95
pernilla.olsson@falck.comFöretagFalck Global Assistance AB
AdressFalck Global Assistance AB
Mejerivägen 9
11347 Stockholm
KontorsadressMejerivägen 9
Jobbnummer 2495000
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