Area Manager Service Transition & Reliability
H & M Hennes & Mauritz Gbc AB / Inköpar- och marknadsjobb / Stockholm
2025-09-10
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During the past 2 years, the Production Assurance Unit has grown and matured; our processes and services have evolved. We now find ourselves with new opportunities to develop to the next level and have taken steps to improve how we govern and operate. To further enhance efficiency and effectiveness, we are looking for an Area Manager for our new Area Service Transition & Reliability
The Area Manager will report to the Unit Manager for Production Assurance in Business Tech.
As the Area Manager for Service Transition & Reliability you will be leading the teams responsible for four core service domains:
Change, Release & Delivery Management - Ensures that all changes and releases are well-planned, authorized, and deployed with minimal disruption while maximizing business value.
Critical Incident Management - Leads the swift resolution of high-impact incidents, coordinating both technical and business responses to restore services quickly and effectively.
Problem Management - Drives the elimination of recurring issues by managing root cause analysis, known errors, and the implementation of permanent fixes or effective workarounds.
Operations Insights & Analytics - Uses data and analytics to proactively identify risks, detect trends, and recommend reliability improvements across services.
Responsibilities:
Co-develop and implement the global strategy for Service Transition & Reliability together with the Unit Lead for Production Assurance.
Collaborate with Product Owners, Development Leads, Operations Managers, and Business Partners to enable seamless service transitions.
Act as an escalation point for complex or high-severity incidents and problems.
Use metrics, KPIs, and analytics to identify improvement opportunities and lead service reliability initiatives.
Manage and mentor a team of IT professionals, providing guidance and support to ensure high performance.
Collaborate with other departments to ensure alignment with overall business objectives.
Ensure compliance with all relevant regulations and ITIL standards.
Develop and maintain relationships with key vendors and partners to ensure seamless operations and foster innovations.
Qualifications
We are looking for you who can commit to directional decisions, take ownership of initiatives, and collaborate across the organization. You create trust and dare to lead, manage, and communicate in a timely and clear way.
Moreover, you have...
Master's degree in business management, Information Technology, Computer Science, or a related field.
Deep knowledge of ITIL v4 (Service Transition, Service Operations, Continual Improvement).
Hands-on leadership of Change, Release & Delivery Management
Experience as an escalation lead for major incidents (critical decision-making under pressure).
Strong background in Problem Management (leading and driving fundamental, organisational wide improvements across root cause elimination, not just firefighting).
Demonstrated ability to design governance frameworks and enforce compliance in a large enterprise.
Familiarity with AI/ML-driven operations (AIOps, predictive monitoring, anomaly detection).
Strong experience aligning service management with Agile/DevOps delivery models.
Practical knowledge of CI/CD pipelines, automated release processes, and continuous testing.
Experience engaging with CIOs, senior business leaders, and executive boards.
Strong influencing skills to gain buy-in for reliability initiatives across business and tech.
Proven ability to negotiate SLAs, drive accountability, and foster innovation with external partners.
Additional Information
This is an onsite role in Stockholm, Sweden and all applicants must be eligible to work from our office location.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU'LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
Enjoy a staff discount card usable across all H&M Group brands (H&M, COS, Monki, Weekday, & Other Stories, ARKET, H&M HOME).
Participate in the H&M Incentive Program (HIP) - a performance-based reward initiative for all employees.
Work in a culture that encourages diversity, equity, and career growth.
Access to global learning platforms, mentorship opportunities, and internal mobility options.
JOIN US
Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
Så ansöker du Sista dag att ansöka är 2025-10-10
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare H & M Hennes & Mauritz Gbc AB (org.nr 556070-1715)
Årstaängsvägen 13 (
visa karta)
111 57 STOCKHOLM
Arbetsplats H&M Group
Jobbnummer 9501288