Are you our next Customer Care Ninja?

Narrative AB / Butikssäljarjobb / Stockholm
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As a Customer Care Ninja you love communicating with people and being service-minded is in your DNA. You want to learn the ins and outs of the Narrative Clip, understand the spectrum of existing and potential customer issues, and help build communications and solutions to address them.

Needless to say, of course you love photography and sharing images online.

This important, customer-facing role requires a passion for helping users, building exceptional support content, and the demonstrated ability to manage online communities. We are looking for an exceptional communicator and content producer with an educational twist.

Responsibilities

• Answer customer and user requests through email, on social media & blogs
• Occasionally reach out to customers and users over phone
• Drive the creation of simple, easy to understand, world-class customer care content (tutorial videos, knowledge base articles, fun and to the point tweets)
• Engaging and supporting Narrative?s growing user communities on social media
• Talk to, get to know, and diligently support Narrative?s users online; be a customer advocate, problem solver, tension diffuser, and engaging company voice

Besides being part of a truly global Customer Care Team with presence on three continents, you work closely with all teams at Narrative but primarily with the Product team & Marketing Team.

Experience/Qualifications

• BA or relevant degree (Communications, Marketing)
• Passion for interfacing with and advocating for customers
• Outstanding written and communication skills in English
• You love to work with Mac
• Active user of Twitter, Instagram and love Social Media ? perhaps you have your own blog?
• It is a plus if you are familiar with ZenDesk, User-Voice, Salesforce or similar systems.

Placement: Our beautiful office in Central Stockholm, with the possibility to go on shorter assignments to our San Francisco office.

Interested?
Apply by adding your CV or LinkedIn profile page at careers.getnarrative.com

Questions? Don?t hesitate to reach out to our Head of Customer Care Elisabet Stigard +46708770675

Varaktighet, arbetstid
Visstidsanställning 11 dagar - 3 månader
Heltid

Publiceringsdatum
2015-06-15

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Apply via our career site at careers.getnarrative.com

Företag
Narrative AB

Adress
Narrative AB
Ågatan 55 A
58222 Linköping

Kontorsadress
Ågatan 55 A
Linköping

Övriga kontaktuppgifter
Telefonnummer: 0722223030

Jobbnummer
2336633

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